Technical Account Manager

About the company

Our client is a software company.

The role

Raydar is recruiting for this role on behalf of our client. Own the relationship and technical health of existing customer accounts in a post-sales role. You will coordinate stakeholders and timelines, anticipate new needs and risks, work hands-on with complex data, and feed technical findings back to delivery and engineering teams.

What you'll do

- Manage stakeholders and timelines across existing customer accounts.

- Anticipate new needs, expansion opportunities and risks, and build account plans.

- Review and adjust customer configurations as needed, without writing code.

- Analyze, reshape and map large datasets, including unstructured data.

- Monitor product usage and failures, and correct issues when they arise.

- Relay technical problems and bottlenecks to delivery and engineering teams.

- Turn frontline issues into clear product requirements and implementation guides.

- Serve as the main contact for high-stakes accounts, including under tight deadlines.

- Take ownership of retention outcomes for assigned accounts.

- Travel to customers when needed.

Requirements

What we're looking for

- Experience at fast-paced, high-growth software companies, ideally vertical SaaS.

- Background as a technical account manager with a strong technical foundation, not only account management.

- Quick to learn software and comfortable working in large spreadsheets.

- A track record of staying at least 1.5 years in two or more roles.

- Lives in the New York area and can commit to being on site five days each week; no relocation assistance is provided.

Bonus points

- Experience as a support engineer who moved into account management.

- Depth in fintech or healthtech.

- Experience with data mapping, ERP or CRM systems, or debugging data issues.

- Familiarity with AI or LLM tools.

Benefits

Compensation and benefits

- Base salary: USD 150,000 to 165,000 per year

- Equity

Location and work model

- New York, NY, United States

- On-site, five days a week

- Full-time