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About the job

The Department of Otolaryngology - Head & Neck Surgery is recruiting a Clinical Research Coordinator (CRC) for the Children’s Communication Center (CCC). The CRC will provide operational and research expertise to support the clinical, translational, outreach, publicity and quality improvement/research activities of the CCC.

Duties will include, but will not be limited to the following:

Comprehensive care coordination (pre- and post-visit) for patients seen in the multidisciplinary CCC clinics
In-person participation in CCC clinics for patient recruitment, consent, and survey administration
Coordination and in-person participation in off site CCC clinical research and outreach activities.
Coordination and inperson participation in translational research for the CCC, including biospecimen collection, processing, and analysis
Telephone survey administration
Database management and data entry
Review of medical charts and electronic records to extract medical information and other data for use in studies
Administrative support for research study activity (including working with the UCSF Committee for Human Research and other regulatory agencies)
Management of pediatric multidisciplinary CCC clinics, serving as a primary contact for all patient’s families
Maintain the CCC website and social media program

%

of time

Essential Function

(Yes/No)

Key Responsibilities

(To be completed by Supervisor)

15

YES

Clinical Care Coordination

Support administrative management, including, but not limited to, scheduling and authorizations for CCC clinic visits and personnel.
Serve as a primary point of contact for patients seen in CCC clinics, in order to answer administrative and basic clinical procedural questions, and serve as an intermediary between these patients and clinic providers for provider-level inquiries
Communicate with referring and collaborating providers and diagnostic testing centers to retrieve records and facilitate follow-up for procedures/tests after visits
Support administrative management of newborn blood-spot CMV testing and genetic testing.
Maintain rapport and relationships with subjects to ensure effective communication and retention; respond to their diverse needs
Provide clinical provider support/scheduling for multidisciplinary clinics and ancillary meetings.
Maintain CCC clinic calendars
Coordinate HCC staff administrative meetings
Maintain CCC clinic supplies and purchases
Communicate with peds OHNSand audiology staff or follow-up action items after HCC and multidisciplinary meetings, including visit scheduling
Edit/draftHCC letters and mailing them to families, school,PCP, outside DHH providers, outside audiologists, etc.,
Manage HCC administrative data
Document weekly discussions/meeting minutes in APeX

30

YES

Outreach and Clinical Research Coordination

Screen, counsel, enroll, schedule, and collect data from patients for clinical research, quality improvement, and outreach projects of the CCC.
Administrative management of research andoutreach personnel for the CCC
Administrative supportfor research protocols, including IRB management, MTA, outside reliances, and other regulatory and compliance documentation.
Work with outside agencies, including, but not limited to, local school districts, outside contractors, health-advocacy groups, and governmental agencies to organize andimplement outreach andresearch programs supported by the CCC.
Provide research and outreach program/protocol development support under supervision of the CCC director and research personnel
Participate in CCC-related outreach activities and presentations.
Educational library: Assist in development and maintenance of content on resources or education for CCC online educational library.
Organize translation services
Provide in-person support for educational services (IEP, schoolvisits) together with DHH social worker

30	YES	Data management and reporting of results Collect data during subject visits. Travel to off-site locations for administrative coordination, training, and data collection Conduct reviews of medical charts and electronic records to extract medical information and other data for use in studies. Enter data (including, but not limited to, audiologic testing results, templated clinical history, survey results, laboratory and imaging testing results) into a computerized clinical database with appropriate training to extract data from a properly prepared clinical chart Interface with appropriate IT personnel to troubleshoot and modify the computerized clinical database as needed for ongoing protocol development. Maintain data collection forms for effective data collection, entry, and analysis. Perform queries and analysis in databases. Work withSupervisor to maintain complete and accurate data in the study database; analyze the data as they become available. LENA (Language ENvironment Analysis) project management, including devices and data
10	YES	Regulatory and Grant Administration Responsibilities Participate in the review and writing of protocols and related procedures to ensure institutional review board approval within University compliance. Assure studies are carried out according to Code of Federal Regulations, Good Clinical Practice, and UCSF regulations. Enter all existing and new study protocols into the Committee on Human Research (CHR)online system; seek assistance on maintaining all protocols in the system by communicating with CHR Analysts. Initiate, renew, modify, and submitCHR applications and protocols Ensure that protocol applications are submitted in a timely manner Serve as a liaison between CHR and study Investigators. Provide quality assurance checks to note if protocols or UCSF CHR applications need to be modified; evaluate protocols on an ongoing basis and implement improvements as needed. Participate in and cooperate with any internal and external audits or reviews of study protocols; prepare necessary documentation
10	Yes	Publicity Website- Maintenance of website including writing and creating content, organization pages, graphics. Make sure that website is available on all platforms and browsers. Twitter- Create a Twitter page for Center to provide hearing related tips for the broader community (as part of outreach) and also building publicity for Center Funding- Create funding domain so those interested in donating to center can do so directly. Built relationships with the Foundation Office so they can help us reach interested donors. Compliance- align all publicity efforts with UCSF digital and editorial policies and UCSF brand identity standards as posted at identity.ucsf.edu Final products should follow bothUCSF and Advancement (The Campaign) brand strategies, as well as UCSF digital and editorial policies.
5		Participation in translational research for the CCC Biospecimen collection - Non-invasive cheek/saliva swabs

Processing - A sterile swab is usedto gently brushthe inside of the cheek.The swab is placed inside a plastic tube, transported to the principal investigator's laboratory, and stored. DNA is extracted from the swab in batches using standard molecular biology techniques
Analysis - DNA quality and quantity will be measured usingstandard molecular biology techniques and then usedeither for PCR amplification and sequencing, or sent for whole-exome sequencing through an outside vendor.

Other Duties as assigned

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

HS graduation and sufficient experience and demonstrated skills to successfully perform the assigned duties and responsibilities; and/or equivalent experience/training.
Attention to detail; strong interpersonal skills; excellent, effective verbal and written communication skills to coordinate with subjects, team members, other departments and outside institutions; and the ability to multi- task in a fast-paced environment while working with a diverse subject population
Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines

Preferred Qualifications:
1-3 years of experience working with children ages 0-18 in a classroom or clinical setting
Computer experience: Microsoft applications, FileMaker pro, video and photo editing software
At least 1 year of experience working with deaf/hard-of-hearing children and their families
Proficiency in a second language (Spanish or Cantonese preferred)
Fluency in the usage of Committee of Human Research (CHR) online iMedRIS system for submission, renewal, and modification of protocols through this system
Understanding of patient population to create rapport and a relationship, while also giving insight to what is realistic and appropriate for patient participation
Experience with electronic medical records
Experience with clinical patient management, including scheduling and insurance authorization
Experience with RedCap database structure, maintenance, management, and/or creation
Knowledge of UCSF and departmental policies for dealing with reimbursement, guidelines for research, confidentiality and Health Information and Accountability Act (HIPAA) regulations, following the UCSF mission statement and purpose for research, and clear understanding of policies and procedures on patient safety and confidentiality (electronic and hard copy medical records, patient charts, communication, etc.)
Knowledge of medical terminology, research policies and guidelines
Prior experience as a teacher of children with special needs
Experience applying the following regulations and guidelines:
Good Clinical Practice Guidelines
HIPAA
The Protection of Human Research Subjects
CHR regulations for recruitment and consent of research subjects
Effective Cash Handling Procedures
Environmental Health and Safety Training
Fire Safety Training

CLIN RSCH CRD

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