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About the job

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Client Service Delivery Analyst within JPMorganChase, you will conduct research and analysis in order to respond to internal/external transactional clients inquiries and come up with solution to operational/ transactional inquiries, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency. You will also assist the team in acting as the client advocate and drive internal coordination by Product, Operations, Technology, Risk and Compliance to deliver service excellence. Your main focus in this role is to provide assistance to customers in their day to day treasury operations and support the Client Service Account Managers in the transactional requirements of their portfolio.

Job responsibilities

Be the Client Service team central point of resolution and escalation for service issues and to provide assistance in the day to day treasury operations
Own problem solving and escalations, to ensure timely resolution
Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
Analyze client behavior and trends to propose service efficiencies
Adhere to and ensures client's compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes
Resolve issues with clients and internal service providers
Provide high-level guidance to the team and ensure that Client Satisfaction and service level agreements are met or exceeded

Required qualifications, capabilities, and skills

3+ years of relevant industry and/or functional experience.
Good understanding of core and intermediate Treasury Services product sets, systems and channels, and overall payment lifecycle.
Client-facing and strong communication skills including prior customer service experience.
Ability to effectively partner with internal colleagues and external clients.
Strong data analytic and computer literacy skills.
Strong time management skills in a fast-paced environment; demonstrating ability to balance competing priorities and deliver on commitments.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Client Service Analyst

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