Service Manager

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

We are looking for an experienced and inspirational Field Service Manager to lead our service operations across the West Midlands region with in our construction industry division, including support for the landmark HS2 project. Based from our Cannock headquarters, this is a high-profile leadership role responsible for driving operational excellence, customer satisfaction, safety performance and commercial success.

At Finning UK & Ireland, we are proud to be the world's largest Caterpillar dealer, delivering industry-leading equipment, parts, service and solutions for more than 90 years. Supporting customers across construction, infrastructure, mining, energy and industrial sectors, our people play a vital role in keeping some of the nation's most important projects moving.

Location: Cannock, Staffordshire Competitive Salary + Car allowance + Bonus + Excellent Benefits

Job Description:

Lead Finning UK's Service Operations (20%)

Lead Finning UK's field service operation from our Cannock headquarters, supporting customers across the West Midlands region and key infrastructure projects, including HS2. Manage resources, operational costs and workforce planning to deliver exceptional customer service, strong business performance and sustainable growth. Take ownership of capability and capacity planning to ensure the operation is equipped to meet current and future customer demand.

Drive a High-Performing Service Culture (15%)

Create and lead a service culture centred on customer excellence, collaboration and accountability. Work closely with colleagues across the business to deliver outstanding operational performance while developing an engaged and motivated team focused on continuous improvement.

Deliver Outstanding Customer Experience (20%)

Champion a customer-first approach across all areas of responsibility. Through your team of Service Controllers and field engineers, ensure the consistent delivery of a high-quality service experience that builds customer loyalty and long-term relationships. Continuously review performance and implement initiatives that enhance customer satisfaction and service delivery.

Lead Safety, Quality and Operational Excellence (20%)

Act as a visible leader for Health, Safety, Environmental and Quality (HSEQ) standards. Promote a positive safety culture through leadership, coaching and engagement, driving best practice across the operation. Support safety initiatives, regional leadership activities and toolbox talks while embedding a culture of operational excellence.

Deliver Commercial Performance (15%)

Take accountability for the financial performance of the Cannock service operation. Drive profitability by effectively managing service work-in-progress (SWIP), labour utilisation, cost control, cash collection and dispute resolution, ensuring both customer and business objectives are achieved.

Develop and Inspire People (10%)

Lead, coach and develop a team of Service Controllers and Field Engineers ensuring regular performance feedback, clear objectives and meaningful development plans. Build leadership capability within the team and create an environment where employees can realise their full potential and contribute to business success.

As a Finning Employee you will receive:

• A competitive salary
• 25 days annual leave + bank holidays (purchase additional 5 days holiday)
• Annual Bonus - 5%
• Car allowance
• Laptop and phone
• Up to 7% pension,
• life insurance,
• access to the company a share scheme
• Private healthcare
• You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

Specific Skills

• Strong leadership skills with the ability to motivate, coach and develop high-performing teams.
• Excellent communication and interpersonal skills, with the ability to build trusted relationships at all levels.
• Effective problem solver with a proactive and solutions-focused approach.
• Strong influencing and negotiation skills.
• Ability to lead change and drive continuous improvement.
• Highly organised, with excellent planning and prioritisation skills.
• Commercially aware with strong numerical and analytical capability.
• Embodies and promotes Finning's values in everything they do.

Knowledge

• Strong understanding of engineering service operations and associated cost and revenue drivers.
• Experience managing budgets, financial controls and operational performance metrics.
• Knowledge of heavy plant equipment or related industries.
• Proficient in Microsoft Office and business systems.
• Knowledge of the Caterpillar product range would be advantageous.

Accountability

• Deliver safe, efficient and high-quality service operations across the region.
• Lead Health & Safety performance with a commitment to achieving zero lost-time injuries (LTIs).
• Contribute as a key member of the Finning UK & Ireland leadership team, supporting strategic objectives and business growth.
• Drive operational performance across labour utilisation, service quality, OTIF delivery and customer satisfaction metrics.
• Improve employee engagement and support the development of future talent within the business.
• Ensure financial and operational targets are consistently achieved.

Education and Experience

• Proven experience in a field service, workshop management or engineering leadership role.
• Strong financial management and budget control experience.
• Demonstrated ability to deliver results in a fast-paced operational environment.
• Proven track record of developing, mentoring and leading successful teams.
• Experience within heavy equipment, construction, industrial or engineering sectors is desirable.

Working Environment

Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.

If you would like to be a part of a global organisation offering industry leading training and a competitive package, then apply online today 

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.