Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

The Key Account Representative (KAR) manages and grows a portfolio of regional accounts that operate across multiple store locations. Serving as the primary point of contact for these customers, the role focuses on driving revenue growth, strengthening relationships, and ensuring consistent execution across all assigned stores. The KAR works closely with Territory Sales Representatives and Strategic Account Managers to align local execution with broader account strategies, delivering seamless and value-driven customer experience.

Job Description:

Regional Account Management & Customer Experience Ownership

• Own the end-to-end customer experience for assigned regional accounts across multiple locations

• Serve as the primary point of contact for day-to-day account needs, issue resolution, and relationship development.

• Ensure consistency, satisfaction, and alignment across all customer locations within the region.

Revenue Growth & Opportunity Development

• Drive sales growth within assigned accounts through proactive opportunity identification, upselling, cross-selling, and expansion into additional locations or services.

• Execute regional account plans, negotiate within approved parameters, and work to increase share of wallet while maintaining margin expectations.

Cross-Location Coordination & Execution

• Coordinate execution across multiple stores by aligning with Territory Sales Representatives & Branch Managers on regional account strategies. 

• Ensure promotions, pricing, service standards, and contractual commitments are consistently implemented across all locations tied to the account.

Account Planning, Forecasting & Performance Management

• Develop and maintain regional account plans, forecasts, and performance reporting. Monitor results, track pipeline activity, and provide insights to leadership and Strategic Account Managers related to trends, risks, and growth opportunities.

Internal Collaboration & Sales Enablement

• Collaborate with Territory Sales, Strategic Account Managers, operations, and support teams to deliver seamless customer experience.

• Share field intelligence, best practices, and customer feedback to strengthen overall sales execution.

Education & Experience:

• Three to five years of sales, business development or account management experience

• Experience managing complex or multi-location customer accounts preferred

• Diploma or degree in business, finance, marketing or related field is an asset

• Knowledge of the finning sales system is an asset

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.