Service Coordinator

What You'll Do

As a Service Coordinator, you'll play a key role in keeping maintenance and repair projects on track by managing documentation, coordinating resources, and ensuring stakeholders are informed every step of the way.

Key responsibilities include:

• Coordinate service jobs from initiation through completion and invoicing
• Create and manage work orders, job documentation, and service records
• Monitor job progress, schedules, budgets, and customer commitments
• Communicate regularly with customers and internal teams regarding repair status and timelines
• Support service planners and supervisors with job execution and scheduling activities
• Coordinate transportation, contractors, third-party services, and site access requirements
• Track and update service systems to ensure accurate information and reporting
• Identify risks, delays, or issues that may impact customer commitments and escalate when required
• Participate in pre-job, mid-job, and post-job reviews while documenting action items
• Assist with warranty administration, billing activities, and job close-out documentation
• Ensure service records are complete, accurate, and audit-ready

What We're Looking For

We're seeking someone who can confidently manage details while maintaining a strong customer experience.

You bring:

• Strong organizational and time management skills
• Excellent communication and stakeholder management abilities
• Exceptional attention to detail and accuracy
• Analytical thinking and problem-solving skills
• The ability to balance multiple priorities and deadlines
• A collaborative and customer-focused mindset
• Proficiency with Microsoft Office and business systems

Preferred Qualifications

• 2-4 years of experience in a service coordination, project coordination, administrative, operations support, or dealership environment
• Experience supporting construction, forestry, mining, oil and gas, industrial equipment, transportation, or service operations
• Knowledge of repair processes, maintenance planning, parts coordination, or warranty administration is considered an asset
• Post-secondary education in Business Administration, Accounting, Project Management, or a related field is preferred

Why Join Finning?

• Work for the world's largest Caterpillar dealer
• Be part of a collaborative and supportive team environment
• Gain exposure to large-scale equipment maintenance and service operations
• Build valuable experience in project coordination, customer service, and operational support
• Competitive compensation and comprehensive benefits package
• Opportunities for career growth and professional development

At Finning, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed. We welcome applications from all qualified candidates.

Apply today and help keep customers moving by ensuring world-class service delivery across our operations.