Senior Administrative Assistant 2

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Overview

This position serves as an expert resource, consultant, and training resource to academic department support personnel for student and course related processes and systems managed by the University Registrar’s Office. This position also serves as an expert functional member of the Faculty Support Team within the University Registrar’s Office and participates in improvement initiatives for University-wide processes and systems.

This position is responsible for advising on best practices in support of multiple FAS departments. This role serves as the primary point of contact and expert resource for departmental registrars and other system users. This position delivers end-to-end user support for Yale’s curriculum tools (i.e. CourseLeaf) by answering day-to-day questions, explaining complex system rules, and guiding users on system capabilities based on established policies and system configuration. This position will be expected to troubleshoot a wide range of system related issues with minimal oversight and a high level of independent judgment, requiring intimate knowledge of each platform.

This position trains all new users and provides ongoing coaching through a mix of structured training and tailored 1:1 support as needed. Maintains and improves training materials and documentation, updating as needed, and coordinating the rollout of new information, process changes, and system updates to the registrar community. This position requires specialized knowledge of how CourseLeaf and Banner interact, including familiarity with data structures and tables. The incumbent will monitor and identify integration issues and assist users in interpreting system behavior.

This position will support curriculum governance by reviewing course proposals as well as procedural and policy-based determinations.

Required Skills & Abilities 

1. Outstanding interpersonal and customer service skills. 

2. Excellent written and verbal communication skills. Ability to effectively interact with multiple levels of an organization and explain complex subject matter. 

3. Ability to work autonomously and make independent decisions with little direct oversight and escalate issues as appropriate to supervisors. 

4. Ability to assess issues, troubleshoot, and make quick judgment calls. 

5. Ability to provide recommendations to improve department processes and procedures. Demonstrated flexibility, with the willingness and ability to learn and be receptive to different learning and coaching styles. 

Preferred Skills, Education, and Experience

1. Strong organizational skills and attention to detail. 

2. Advanced skills in the Microsoft Office Suite of products and ability to learn other computer systems. 

3. System familiarity with Courseleaf, 25Live, FSA, Degree Audit, and FGS. 

4. Knowledge of undergraduate and graduate school academic policies and procedures.  

5. Experience working with faculty and students

Principal Responsibilities

1. Leads a unit or function, including overseeing and coordinating projects or work processes, and distributes the work of a minimum of two full time employees. 2. Directs the daily operations of the office. Manages calendars and calls, assesses nature of issues and escalates as appropriate. Serves as principal source of information on policies, procedures, programs, and office activities. Oversees, monitors and controls office budget and spending. 3. Participates in special projects on a variety of topics. Identifies project needs. Researches, gathers and analyzes data and materials. Collects project updates in a timely manner; prepares and maintains documentation, tracking, reports and presentations; follows up as appropriate. 4. Performs on-going review of department processes and systems. Develops, implements, and oversees office procedures designed to streamline operations, eliminates duplication and improves efficiency throughout the department. 5. Monitors and prioritizes communications for action and review; provides background necessary for action/decision-making; flags time sensitive material; initiates follow up. 6. Composes and/or coordinates substantive communications, reviews outgoing material for accuracy and completeness. Develops and/or produces materials for presentations. 7. Prioritizes, assigns and monitors work, sets standards and expectations among the department administrative support staff. Ensures appropriate levels of coverage so department priorities can be met. Evaluates and clarifies roles and responsibilities. Establishes and cultivates productive relationships between teams. 8. Attends meetings and drafts minutes. Performs other duties and responsibilities as necessary to support the mission of the office. 9. Greets visitors, answers and screens telephone calls and assesses nature of business. Responds to requests for information and provides assistance. Screens and responds to mail. 10. May perform other duties as assigned. Required Education and Experience Eight years of related work experience, six of them in the same job family at the next lower level and a high school level education; or six years of related work experience and an Associate's Degree; or two years of related work experience and a Bachelor's Degree; or an equivalent combination of education and experience.

Job Posting Date

08/24/2026

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade E

Compensation Grade Profile

Hourly Range

$35.64

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.