Program Manager

Who We Are

Robert Half, one of FORTUNE’s World’s Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring for a Program Manager to join the Operational Programs department.

The Program Manager manages and coordinates programs that impact the field including new programs and updates to current programs throughout the program lifecycle. They are responsible for managing risks and issues, taking corrective actions, and developing strategies to design and plan all aspects of assigned programs/projects. This role requires strong coordination and leadership across various departments, as well as regular communication with stakeholders at all levels of the organization, including senior and executive leadership, leveraging an understanding of both field operations and corporate functions to identify gaps within programs and drive resolution through appropriate resource alignment and execution.

What You'll Do

• Evaluate requests, constraints, and requirements to support prioritization and alignment with business priorities/objectives

• Manage risks and issues and take corrective actions

• Develop, strategize, design, and plan all aspects of assigned programs/projects based on analysis of program requirements/criteria, including impacts across field/corporate teams

• Continuously evaluate program and implement process improvements

• Provide data-driven recommendations to management to improve program efficiency based on evolving business needs

• Coordinate and lead meetings and communication with cross-functional stakeholders

• Coordinate and develop communications strategies for delivery to the right audience, ensuring messaging is clear and targeted

• Work as a liaison between departments to identify gaps and ensure alignment across stakeholders

• Identify and engage the appropriate resources from other departments where their expertise will be needed to complete projects and close identified gaps

• Facilitate alignment across stakeholders with competing priorities, driving decisions and next steps to support program/project progress

• Manage program conflicts, detect and resolve issues effectively with stakeholders, ensuring impacts and dependencies are clearly understood

• Establish and maintain tracking methods to capture milestones, dependencies, risks, and key deliverables, and adjust plans and/or resources to meet the needs of the program/project

• Provide clear and consistent visibility into program status and progress to support stakeholder awareness and decision-making

• Prepare updates and materials for stakeholders

• Lead and organize meetings, briefings, and trainings as appropriate

• Determine and create communication and rollout plans for initiatives

• Assess ongoing support needs post-launch and confirm ownership

• Pull and analyze reports to support budget development, forecasting, and tracking

• Monitor and reconcile program/project-related budgets

What You'll Need

• Bachelor's degree required or equivalent experience

• 5+ years of program/project management experience

• Experience in a large corporate environment or within a service organization with multiple international branch/field locations

• Previous program or project management experience required

• Customer service experience required

• Industry experience preferred

• Track record of operating independently, demonstrating creativity, being detail oriented, and delivering results in a highly organized manner

• Desire and ability to learn new skills and continue professional and personal development

• Ability to adapt existing project management experience and skills to work culture

• Ability to communicate, both written and oral, across all levels in the organizations

• Excellent knowledge of MS Office, Intermediate Excel and PowerPoint skills required to create professional presentations

• Proficiency in SharePoint preferred

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus.

We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at https://roberthalfbenefits.com.

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.