Business Systems Analyst II NA

Who We Are

Robert Half is seeking a highly analytical and detail-oriented Business Systems Analyst II to support and enhance Protiviti’s ERP platform. In this role, you will partner closely with business stakeholders and technical teams to analyze complex business challenges, define system requirements, and deliver scalable solutions that improve operational efficiency and user experience.

You will play a key role across the full software development lifecycle—leading requirements gathering, assessing system impacts, and designing and executing testing for enhancements and integrations—while also providing ongoing production support for critical ERP functions.

The ERP Applications team works in close partnership with Protiviti business units to support and optimize a cloud-based Financials ERP platform that powers core business processes including accounting, project management, time and expense, invoicing, budgeting, forecasting, and compliance.

We are committed to delivering exceptional customer and employee experiences through reliable systems, continuous improvement, and innovation. With a strong pipeline of strategic initiatives—including global ERP expansion across EMEA—this team plays a critical role in enabling business growth and transformation.

What You'll Do

Business Analysis & Solution Design

• Analyze business problems and identify system-based solutions that align with organizational goals
• Gather, document, and validate business and functional requirements with stakeholders
• Evaluate multiple solution options and recommend optimal approaches
• Ensure business processes, policies, and procedures are effectively supported by system capabilities

Systems Evaluation & Requirements Development

• Develop detailed functional and system requirements for medium-scale enhancements and integrations
• Assess upstream and downstream impacts of system changes to ensure end-to-end solution integrity
• Create process flows, system documentation, and design artifacts to support development efforts

Testing & Delivery

• Design and execute integration and user acceptance testing for new systems and enhancements
• Develop test plans and validate system behavior against business requirements
• Partner with QA and development teams to ensure quality delivery and successful releases

Production Support & Continuous Improvement

• Provide day-to-day support for ERP production systems, troubleshooting and resolving complex user issues
• Create complex ad hoc reports and queries to support business needs
• Lead or support implementation of system enhancements, defect fixes, and process improvements
• Partner with cross-functional support teams to ensure integrated and reliable system operations

Collaboration & Leadership

• Collaborate with business stakeholders, developers, and QA teams to deliver end-to-end solutions
• Provide guidance and support to junior analysts on requirements, testing, and issue resolution
• Participate in or lead special projects and strategic initiatives

What You'll Need

• Bachelor’s degree in a related field or equivalent experience
• 4+ years of experience in business systems analysis or related functional area
• Proven experience supporting enterprise applications and ERP systems
• Strong understanding of the Software Development Lifecycle (SDLC)
• Advanced SQL skills and ability to build complex queries and reports
• Experience with enterprise systems (e.g., ERP platforms such as PeopleSoft or similar)
• Proficiency with Microsoft Office tools
• Familiarity with system integrations and data flows across applications
• Strong analytical thinking and problem-solving capabilities
• Ability to translate business needs into technical requirements and vice versa
• Effective communication with both technical and non-technical stakeholders
• Experience creating detailed documentation, process flows, and test plans
• Ability to manage priorities, meet deadlines, and work in a fast-paced environment
• Demonstrated customer service mindset and adaptability

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location.

We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at https://roberthalfbenefits.com.

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.