On-Site Subscriber Technical Administrator & Preventative Maintenance Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

• This dedicated on-site role serves as a Subscriber Technical Administrator & Preventative Maintenance Specialist. Act as the primary technical liaison between the Miami-Dade Corrections and Rehabilitation Department (MDCR) and Motorola Solutions.

• Based full-time out of MDCR facilities in the Miami-Dade area, the standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM

• The core objective of this position is to provide technical leadership, administrative oversight, and hands-on maintenance to ensure that the customer's mission-critical radio fleets operate at peak performance

Technical Liaison & Incident Management

• Single Point of Contact: Act as the expert liaison connecting MDCR with Motorola’s internal teams, including Centralized Managed Support Operations (CMSO), Sales, Engineering, and Customer Service

• Issue Resolution: Troubleshoot, diagnose, triage, and track service request tickets through to resolution

• Stress Management: Quickly solve customer problems in high-pressure situations while helping MDCR assess and assign proper priority levels for system incidents

Preventative Maintenance & Hardware Support

• Fleet Maintenance: Manage highly technical fleets including APX N70, APX Next portable, and APX6500/8500 mobile radios

• Routine Care: Coordinate and perform an annual preventative maintenance schedule encompassing physical inspections, software health checks, and frequency tuning

• Hardware Troubleshooting: Perform basic hardware troubleshooting for external radio defects and manage the Return Merchandise Authorization (RMA) process to utilize advanced replacements and minimize downtime

• Ancillary Equipment: Support Sierra Wireless XR80 Vehicular Modems by running configuration updates and swapping out units with spares

Programming, Provisioning, & Asset Tracking

• Subscriber Programming: Develop custom programming and code-plugs using cloud-based tools included in the customer's annual services, such as RadioCentral, SmartConnect, SmartMapping, SmartMessaging, SmartLocate, and SmartProgramming

• Data Management: Accurately update subscriber information in the Motorola ASTRO Core Provisioning Manager to prevent data duplication

• Asset Management: Maintain a comprehensive tracker of all subscriber units, antennas, and batteries to monitor their service life and eligibility for replacement

Operations, Training, & Reporting

• Change Management: Adhere strictly to MDCR’s required change management procedures before initiating any configuration changes

• Training Administration: Administer necessary training for end-users and administrators via a Learning Management System

• Status Reporting: Provide the customer with regular status updates regarding the overall health of the fleet, pending software updates, and repair turnaround times

Candidate Qualifications & Requirements

• Location & Clearances: Must reside in Southern Florida near Miami-Dade County. Candidates MUST live within a 50 mile radius due to customer expectations, be a U.S. citizen capable of obtaining government contract security clearances, and possess a valid driver’s license with no traffic violations

• Required Experience: 3+ years of experience in fields such as LMR, RF Systems, Wired/Wireless Communications, IT/Network Administration, Public Safety, or Military experience

• Technical Proficiencies: Strong familiarity with Motorola digital and analog equipment, P25 Systems, networking equipment, and MS Office/Google Suite applications

• Certifications: ETA certification is required within 6 months of hire. CompTIA Network+ and/or CCNA certifications are highly preferred

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Target Base Salary Range: $75,000 - $90,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 3+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, System Administration, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Zone Core, ASTRO Networking, Subscribers, Preventative Maintenance, Dispatch, Telecommunications, Public Safety, Networking equipment or Military experience

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by our government contracts.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.