Office Assistant 3

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Overview

Under the direction of the Stockroom Manager, this role ensures an efficient and positive customer experience by operating the checkout counter in a fast-paced retail environment. The ideal candidate is energetic, detail-oriented, and committed to providing excellent service to the Yale research community.
 

Essential Duties

Provide professional first‑point‑of‑contact service to Stockroom customers at the checkout counter, processing purchases and returns.

Manage long customer checkout lines efficiently and maintain calm in a busy, high‑traffic environment.

Assist customers with inquiries regarding pricing, store layout and product availability.

Provide expert guidance to customers regarding Stockroom policies and procedures, including material ordering, available ordering methods, use of Stockroom Cards for payment, and guidance on updating Stockroom Cards.

Serve as a knowledgeable resource for the Yale research community regarding chemicals, life‑science materials, and proper ordering and storage practices, including temperature requirements.

Restock inventory shelves across multiple locations, including safely using rolling ladders to access higher shelving.

Receive incoming shipments at the loading dock, including palletized deliveries requiring use of a pallet jack.

Properly store scientific chemicals, life‑science supplies, and laboratory materials according to safety and compliance standards.

Place orders with vendors, ensuring correct contract pricing, and track shipments to confirm timely delivery.

Accurately receive and record incoming orders in the computerized inventory system.

Perform clerical and administrative tasks related to stockroom operations.

Required Skills and Abilities

1. Proven experience delivering professional, friendly, respectful, and efficient customer service in a fast‑paced retail setting while managing competing demands and long customer lines.
2. Demonstrated experience working in a high‑volume environment requiring multitasking and teamwork, with direct responsibility for shipping, receiving, purchasing, and inventory operations.
3. Proven work experience lifting heavy materials up to 70 pounds for extended periods of time including restocking inventory shelves in multiple locations by carrying stock up rolling ladders.
4. Direct experience delivering a high level of customer service, with strong interpersonal and communication skills when supporting a diverse customer base in person, by phone, and electronically.
5. Established experience using inventory management and procurement systems, including online purchasing platforms, to order, receive, track, and research supplies. Proficiency using office productivity software such as MS Word, Excel, and Outlook beyond baseline competency, including report creation and data tracking.

Preferred Skills and Abilities

1. Six years of related work experience, four of them in the same job family at the next lower level, and high school level education.

2. Chemical and Laboratory Safety Training.

3. Excellent attendance and punctuality.

4. Diligent performance with attention to detail and accuracy.

5. High level organizational skills.

Principal Responsibilities

1. Provides specialized information on administrative, academic, financial aid, and procedural matters to students, prospective students, faculty, and staff. 2. Assists staff, faculty and students with the completion of forms. Identifies and resolves errors through contact with students and University departments. Maintains logs and records of activities. 3. Compiles statistical data and information. Establishes and maintains filing systems. 4. Uses computer terminal to input and retrieve data. Merges and manipulates filing systems. Monitors and reconciles financial data. 5. Keyboards letters, memoranda and other materials. Composes general written material. 6. Schedules and coordinates conferences, meetings, appointments, and classrooms. 7. May oversee and instruct support staff. 8. Performs clerical functions incidental to office activities. Required Education and Experience Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

Job Posting Date

09/11/2026

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade C

Compensation Grade Profile

Hourly Range

$28.43

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.