Job Description

Job Title

Lead Infrastructure Engineer, Citrix, VP

Who we are looking for

Charles River provides an end-to-end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs.  The selected candidate will own end-to-end architecture, design standards, and lifecycle management of Citrix platform.  They will provide technical leadership and guidance to both clients and Charles River Saas Operations teams on all aspects of our cloud-based production Citrix Infrastructure.

Key Responsibilities

• Collaborate with Saas Operations and Engineering teams to provide Citrix infrastructure support for our large and complex base of global clients.
• Assist in resolving priority incidents to quickly eliminate impacts, participate in root-cause analysis, and support subsequent corrective and preventative actions.
• Assist with onboarding of clients, including environment provisioning, customer connectivity, service and identity integration, and security configuration.
• Ensure highest levels of service availability through resilient design, monitoring, and automation with strong focus on continuous improvement.
• Define and maintain reference architecture and documentation for our Citrix environments in Azure
• Own Disaster Recovery strategy and validation processes.
• Collaborate with Operations teams to streamline support and troubleshooting processes.

Required Qualifications

• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, MIS/CIS, Engineering, or Mathematics
• Four (4) years of Operational experience supporting mission critical production systems in an Enterprise-level Azure cloud environment
• Expert-level knowledge of Citrix related infrastructure including NetScaler/ADC, Citrix Cloud, StoreFront, Federated Authentication Service/FAS, and Cloud Connectors
• Solid understanding of core IT concepts such as load-balancing, DNS, SSL certificates, networking, SAML / Single Sign-On, and Entra Id
• Four (4) years experience administering MS Windows Server systems, Certificate Services, MS Active Directory, and Group Policy
• Exceptional troubleshooting skills, methodology, and experience with Azure Log Analytics
• A strong sense of customer service, attention to detail, and issue ownership
• Ability to manage and prioritize multiple projects and initiatives

Preferred Qualifications

• IT Certifications such as Citrix, Microsoft Azure
• Experience with PowerShell scripting

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.