customer Service Representative

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Regina or Saskatoon, Saskatchewan
Schedule: Monday to Friday | 7:00 AM – 5:00 PM (7.5-hour workday)
Work Arrangement: Full-Time, In-Office

Are you someone who enjoys staying organized, supporting a busy team, and delivering exceptional service? Finning is looking for a Customer Service Representative to join our Rental Operations team in either Regina or Saskatoon.

This is an excellent opportunity for someone with customer service, administrative, rental, equipment, or inside sales experience who thrives in a fast-paced environment and enjoys working closely with both customers and internal teams.

Job Description:

What You'll Do

Customer Service

• Provide professional, friendly, and efficient service to customers both in person and over the phone.
• Support customers with rental inquiries, equipment availability, and service requests.
• Ensure all customer interactions reflect Finning's commitment to outstanding service.
• Build positive relationships with customers while identifying solutions that meet their needs.

Rental & Sales Support

• Prepare rental and sales agreements accurately and efficiently.
• Process equipment returns and complete rental close-out documentation.
• Support the rental process from inquiry through completion.
• Assist customers with product and equipment questions.
• Promote Finning rental products and services when appropriate.

Administrative & Operational Support

• Maintain accurate records and documentation related to rentals, sales, and equipment transactions.
• Process purchase orders and support purchasing activities as required.
• Ensure paperwork is completed accurately and submitted in a timely manner.
• Use internal systems to track equipment, customer information, and transactions.
• Support the day-to-day operations of the branch and rental team.

Equipment Support

• Assist with equipment preparation and coordination as required.
• Help ensure rental equipment is ready for customer use and returned equipment is properly processed.

What We're Looking For

Qualifications

• Previous experience in customer service, administration, rentals, inside sales, or a related field.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Comfortable working with computer systems and learning new software.
• Ability to manage multiple priorities in a busy environment.
• Professional, positive, and team-oriented approach.

Preferred Experience

• Experience in equipment rental, construction, industrial, heavy equipment, or a similar industry is considered an asset.
• Knowledge of purchase order processing and contract administration is an asset.

Why Join Finning?

• Stable, full-time Monday to Friday schedule.
• Home every evening – no shift work required.
• Opportunity to join the world's largest Caterpillar dealer.
• Collaborative and supportive team environment.
• Career development and growth opportunities within Finning.
• Competitive compensation and comprehensive benefits package.

Work Environment

• Fast-paced environment with multiple competing priorities and deadlines.
• Primarily office-based role located in either Regina or Saskatoon.
• Frequent interaction with customers, drivers, technicians, and internal departments.
• Professional business attire required.

If you're looking for an opportunity to build your career with an industry leader while working with a great team, we encourage you to apply today.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.