Customer Service Analyst (Onsite)

• Understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions. 

• Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required. 

• Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening. 

• Work with Finance to process customer invoices, return orders and credit & debit memo requests. 

• Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs). 

• Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met. 

• Create and maintain special tracking and customer reports. 

• Communicate fluently in English, both verbally (calls and meetings) and in writing (email follow-ups and responses), to ensure professional and effective interaction with international clients and stakeholders. Proficiency at a bilingual or advanced level in English is required. 

• Collaborate with cross-functional teams to troubleshoot and resolve challenges, ensuring successful outcomes  

• Typically requires a University Degree in business administration or related and less than 2 years prior relevant experience. 

• Minimum 1 year of experience in Supply Chain roles and position related experience. 

• English Proficiency.

• Hands-on experience with ERP systems (including but not limited to SAP or similar platforms). 

• Advanced proficiency in Microsoft Office Suite.

• Experience working with Salesforce systems, including roles such as administrator, business analyst, or consultant, with a strong understanding of platform functionality and capabilities 

• Proven experience collaborating with multicultural and geographically diverse teams in previous roles.

Learn More & Apply Now!

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!