Consultant, Customer Experience & Business Process Improvement (CX&BPI), HPE Operations

We offer: 

• A competitive salary and award-winning benefits 

• A diverse, inclusive, and supportive culture and team 

• Growth through professional development, on-the job learning and stretch assignments  

• A network of talented and motivated colleagues  

• Work-life balance and support for career development 

What you will be doing: 

• Facilitate the definition of business/operations strategy for a focused program or diagnostic, by engaging and influencing senior leaders  

• Lead cross-functional transformation projects defining opportunities, building solutions, implementing solutions across different teams  

• Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, develops action plans, leads program mobilization efforts, and provides advisory and program management services throughout the life of the program   

• Evaluate and analyze data to support business strategy/operations improvements  

• Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change  

• Define and execute change management initiatives in support of strategy and process changes to include stakeholder assessments and communications  

• Foster organization wide collaboration in solving problems  

• Engage and work with senior stakeholders   

Education and Experience:  

Required: 

• Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience leading cross-functional, strategic or transformation projects.   

• Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, business case management, KPI measurement, benchmarking, lead executive steering committee or QBR, stakeholder management, financial management, problem solving 

• 10+ years of relevant experience  

Preferred: 

• Project management certification such as PMP/PMI certification  

• Lean Six Sigma or equivalent improvement framework  

• Change management experience 

• Management Consulting experience 

• Advanced facilitation skills 

• Previous experience in the technology industry 

Skills:  

• Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches. 

• Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration  

• Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization. 

• Goal orientated: works independently, directing their initiative, ownership and energy to getting things done and achieving results. 

• Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision. 

• Strategic thinker and problem solver: proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen 

• Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups 

• Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns and effect change. 

• Excellent Microsoft Office skills