Analyst, Customer Service

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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

• Communicate effectively and professionally with customers.

• Receive, review, and process customer orders, RFQs, and requirements in line with contractual terms.

• Handle customer requests, including order expediting, delivery updates, and cancellations.

• Manage customer complaints and ensure timely resolution.

• Creation of credit and debit note requests for customer billing adjustments, corrections, or complaint resolution.

• Handle AOG calls by coordinating urgent support to resolve aircraft-on-ground issues quickly.

• Ensure timely and accurate communication of requirements to supply chain, shipping, engineering, and quality teams.

• Manage customer shipping instructions and coordinate with logistics teams for timely order dispatch.

• Generate Open Order Book reports based on customer requirements.

• Facilitate and support Open Order Book discussions with customers.

• Participate in continuous improvement initiatives.

• Meet or exceed customer service KPIs and business goals.

• Comply with EH&S standards and actively report hazards to ensure a safe working environment.

 
Qualifications:

• Bachelor's degree or 3 years of equivalent experience. 
• Proficiency in Microsoft Excel
• Experience in E1 ERP system
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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