Warehouse Customer Support Coordinator-4

What You'll Do

Customer Service

• Respond to incoming customer phone calls, emails, website inquiries, and voicemail messages.
• Provide timely, accurate information and solutions to customer questions and concerns.
• Investigate issues, identify root causes, and coordinate with internal teams to resolve them.
• Record and communicate customer requests, feedback, and concerns to appropriate departments.
• Build and maintain strong customer relationships through proactive communication and follow-up.
• Coordinate with shipping and warehouse teams to meet committed delivery dates.
• Keep customers informed on the status and progress of their parts orders.
• Support warehouse operations by assisting with "hold until complete" orders.
• Participate in daily and weekly customer service meetings and operational briefings.

Transportation Coordination

• Track shipments and orders with third-party transportation providers.
• Arrange courier pickups and transportation for customer orders.
• Prepare and complete shipping documentation and paperwork.

What We're Looking For

Required Qualifications

• High School Diploma or equivalent.
• Minimum 3 to 5 years of experience in warehousing, distribution, logistics, customer service, or a related field.
• Strong verbal and written communication skills.
• Excellent organization, time management, and attention to detail.
• Ability to prioritize multiple tasks in a high-volume, fast-paced environment.
• Strong customer service mindset with a proactive, solution-focused approach.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.

Preferred Qualifications

• Experience working in heavy equipment, transportation, industrial, oilfield, or related industries.
• Previous experience as a Parts Technician, Mechanic, Service Advisor, or similar role.
• Experience using warehouse management or ERP systems.

Key Success Factors

The successful candidate will:

• Deliver outstanding customer experiences and build strong relationships.
• Communicate effectively with customers, colleagues, and business partners.
• Take initiative to resolve issues and improve processes.
• Work collaboratively across departments to achieve results.
• Remain adaptable and effective in a changing environment.
• Demonstrate sound judgment, professionalism, and accountability.

Why Join Us?

• Stable Monday to Friday schedule.
• 40-hour work week.
• Opportunity to work in a collaborative and customer-focused distribution environment.
• Variety of responsibilities spanning customer service, logistics, and transportation coordination.
• Career development opportunities within a recognized industry leader.

If you enjoy helping customers, solving problems, and working with a team that values service excellence, we encourage you to apply today.