Vaccine and Clinical Operations, Supervisor

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Overview
In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 50,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.

The Vaccine and Clinical Operations Supervisor is a clinical operations leader responsible for the day-to-day oversight, coordination, and quality assurance of mass clinic operations within the Immunizations Program. Reporting directly to the Director of MHC/SH/AM/ Immunizations/Clinical Operations, this role serves as the primary operational point of contact for all clinic activities across sites, directing a multidisciplinary team that includes RNs, clinical leads, patient navigators, and administrative leads.

This is a 12-month fixed duration position designed to establish operational infrastructure, standardize workflows, and build lasting programmatic capability. The role is accountable for service delivery excellence, staff performance, regulatory compliance, and continuous operational improvement.

The supervisor will also provide direct nursing care in multiple ambulatory settings when needed and be full cross-trained to day-to-day Immunizations and Pedi Immunizations functions. In addition, this role will also support per diem ‘float’ pool oversight where necessary.

Additional Responsibilities include:

• Mass Clinic Operations Oversight - Provide daily operational oversight for all mass vaccination clinic sites, ensuring smooth patient flow, adherence to schedules, and achievement of throughput targets.

• Workforce Leadership & Staffing - Participate in the full hiring lifecycle: position development, candidate screening, interviewing, selection, and offer coordination.  Lead new employee onboarding, role-specific orientation, and structured training programs for all program staff.

• Workflow Design & Standard Operating Procedures - Design, document, and maintain Standard Operating Procedures (SOPs) for all core clinic functions including patient intake, vaccine administration, documentation, and discharge.

• Vaccine Supply Chain & Cold Chain Management - Oversee vaccine inventory management including ordering, receipt, storage, and redistribution across clinic sites. Ensure cold chain compliance in accordance with CDC, VFC (Vaccines for Children), and state immunization program requirements.

• Service Recovery & Quality Assurance - Own the end-to-end service recovery process for all patient complaints, clinical concerns, and operational failures.

• Regulatory Compliance & Documentation -Ensure clinic operations comply with all applicable federal, state, and local immunization program regulations and accreditation standards. Maintain complete and accurate program documentation including training records, competency assessments, temperature logs, incident reports, and vaccination records.

• Communication & Program Coordination - Serve as the primary operational liaison between frontline clinic staff and the Director of immunizations/ Operations.

This is a 12-Month Fixed Duration Position

Schedule: Full-time, 37.50 hours; generally scheduled M-F, between 8:30-5:00; Flexible schedule.  Occasional early mornings, evenings, weekends, holidays/recess periods may also be required. Expanded hours and Saturdays may be required during flu clinic period.

Required Skills and Abilities

1. Strong clinical knowledge of immunization science, vaccine safety, and administration best practices. Experience in immunization programs, ambulatory care, public health, or mass clinic operations.

2. Exceptional organizational and prioritization skills with the ability to manage multiple operational demands simultaneously.  Effective leadership presence with demonstrated ability to direct, motivate, and develop frontline staff.  3. Demonstrated experience managing multidisciplinary clinical teams in a dynamic, high-volume environment

4. Strong verbal and written communication skills; ability to communicate effectively across all organizational levels.

5. Analytical approach to problem-solving with capacity for real-time operational decision-making.

6. Proficiency in electronic health record systems (EHR), immunization registry platforms, and Microsoft Office Suite.

7. Commitment to health equity, culturally responsive care, and community-centered service delivery.

Preferred Skills and Abilities

Minimum 3 years of clinical nursing experience, with at least 1 year in a supervisory, charge, or lead nursing role. Master of Science in Nursing (MSN) or Advanced Practice Registered Nurse (APRN) credential. Graduate preparation in nursing leadership, healthcare administration, or public health. Experience with VFC program operations, vaccine cold chain management, and state immunization registry systems. Prior experience in workflow design, SOP development, or process improvement. Familiarity with Joint Commission, CMS, or public health regulatory frameworks.

Principal Responsibilities

 

1. Performs physical assessments of patients, including triage duties and advises on treatment or course of action by having a thorough knowledge of nursing care standards and principles. 2. Identifies and evaluates nursing services problems and develops and implements appropriate programs and services, including assessing staffing needs and arranging coverage as needed. 3. Develops, implements, and manages nursing care plans in collaboration with physicians. 4. Instructs patients and families in proper treatment and advises patients on health maintenance and disease prevention. 5. Provides leadership, guidance, direction to clinical staff, and collaborates with nursing at all levels. 6. Determines standards for quality assurance and infection control procedures; trains staff in universal and isolation precautions in the area of infection control. 7. Performs diagnostic and therapeutic measures in collaboration with physicians. 8. Evaluates the quality and effectiveness of nursing practice and nursing services. 9. Records patients’ medical histories and symptoms, performs diagnostic tests and analyzes results, operates medical machinery, administers treatment and medications, and coordinates with patient follow-up and rehabilitation; assures all procedures for maintaining patient confidentiality are maintained per HIPAA guidelines. Required Education and Experience Bachelor’s Degree in Nursing. Two years experience or an equivalent combination of education and experience. Required License(s) or Certification(s) Licensure as Registered Nurse in the State of Connecticut or Connecticut license eligible. Current CPR certification.

Job Posting Date

07/10/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Clinical & Research

Compensation Grade Profile

Registered Nurse 2 (24)

Salary Range

$68,000.00 - $120,500.00

Time Type

Full time

Duration Type

Staff Fixed Duration (Fixed Term)

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air.  HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.