Sr. Training Specialist
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Global Education believes our learners foster safer communities when personalized, engaging, and relevant learning experiences equip them with the knowledge and confidence to succeed in their roles. The CommandCentral Training Delivery Team designs and delivers software training to the public safety sector. We are committed to providing thoughtful, instructor-led training which allows customers to focus on their mission and enables them to respond faster with smarter and safer decisions. The CommandCentral software suite includes Community Engagement, NG 9-1-1 Call Management, Voice & Computer Aided Dispatch, Real Time Intelligence Operations, Field Response and Reporting, and Records & Evidence Management.
Job Description
We are looking for a dynamic individual with a combination of traits to conduct hands-on virtual and classroom instruction for Cloud software technologies. In this role you will be responsible for supporting ongoing technical/end-user training activities within Global Education, with added focus on the user experience, customer workflows, and quality of the training.
This ideal candidate should have a good blend of initiative, instructional experience, technical background, and adaptability to effectively tailor and enhance the customer education experience for varying student levels, from end users to system administrators in the Public Safety environment. The ideal candidate will be effective at facilitating training classes in-person and virtually using live customer and/or demo software environments, documentation, and minimal slide content.
Responsibilities of the Sr. Training Specialist include but are not limited to:
Teaching and instructing agency customers and staff on the use and operating methods of complex software products and services
Conducting virtual and/or on-site training for Motorola CommandCentral software and designated third party software integrations
Presenting training using a variety of classroom training methods; including but not limited to Zoom, Google Meet, Google Slides.
Completing department required reports within set standards and deadlines
Managing communication with customer and internal stakeholders related to the project and training schedules
Compile comprehensive training and technical documents, and course material for new and existing products or services
Measure knowledge transfer and training effectiveness
Operates under supervision from the CommandCentral Training Team Manager
Qualifications:
Must have a valid drivers license
Travel requirements: frequent travel up to 50%, with domestic and occasional international travel requirements to meet business needs. This position is open to all US States remotely.
Must have a valid drivers license
1+ years of experience working with Motorola Solutions Customer Software preferred
3+ years of technical training experience preferred
3+ years of public safety experience preferred
1+ years of experience working with public safety products
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
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Basic Requirements
High School Diploma or equivalent
Must be able to obtain background clearance as required by government customer & have legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.