SharePoint Administrator and IT Systems Support Specialist
The Opportunity:
CACI is seeking a SharePoint Administrator and IT Systems Support Specialist. This is an amazing opportunity for an experienced IT Customer Support Specialist to provide a full range of on-site IT asset support and perform as the SharePoint administrator/developer for a U.S. Navy customer located in Norfolk, VA.
Responsibilities:
Duties include but are not limited to:
SharePoint functional expertise- set up, user access, file management, and client training
System installation; defining, documenting, and enforcing system standards.
Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
Conducting testing of systems after software pushes
Monitoring performance; troubleshooting network problems and outages;
Coordinating upgrades;
Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
Monitoring network engineering performance and ensure system availability and reliability.
Working with vendors and other IT personnel for problem resolution.
Providing Level-2/3 support and troubleshooting to resolve issues.
Specific responsibilities will include supporting the government senior managers in command IT asset management and SharePoint site maintenance. You will be responsible for these functional areas:
SharePoint Site Collection Administrator & Developer:
Manage Command SharePoint site versions 2007, 2010, and 2013.
Advisor to NAVSEA & RMC SharePoint Site Collection Administrators by reporting site wide issues and recommend solutions.
Advisor to Maintenance Data Systems division on the development and implementation of the Ships Visit Requests (SHVR) SharePoint Site. This site functions as the tool used by RMC Security Offices and Ship Security for contractor access and denial of access on board Ships through the use of work flows, out of the box web parts and MS Office Data Products.
Assist Ship Security and RMC Security Offices with SharePoint Access to SHVR, and troubleshoot SharePoint and browser related issues with SHVR.
Gather business requirements, make recommendations, and develop streamlined out of the box and custom SharePoint solutions such as an automated travel approval workflow, command internal task tracking list, resource reservation calendar, internal correspondence routing, engineering discussion forums and troubleshooting database for knowledge sharing.
Investigate access requests from users outside of the maintenance community and verify need to know for access.
Approve user accounts, delegate, and audit command permissions for large RMC Maintenance Community user base.
Build, maintain, and upgrade department site pages and web parts as requested by department representatives.
Developed RMC Mission Planning and Execution sites to help facilitate knowledge sharing throughout maintenance community budget planning.
Prepare and administer training briefs through online and in-person training sessions for End-Users.
Provide End-User Support troubleshooting webpages, web-parts, permissions, workflows, lists and libraries.
Use Adobe Photoshop, Adobe Illustrator, and Adobe Fireworks software to create attractive images & icons for SharePoint sites.
Use JavaScript to create Stop Light Performance Indicators for on time and overdue correspondence and tasks.
Submit Tier II & Tier III level tickets to Navy 311 regarding technical questions and coordinate potential solutions while acquiring the knowledge for future reference.
Provide Site Collection Administrator support to FDRMC administrator in Naples, Italy.
Maintain QMS Library to facilitate knowledge sharing between the RMC Quality Assurance Community by allowing QA managers to utilize Document Sets to keep organized QMS data easily accessible
Desktop Support Specialist
Trusted Proxy for Flag Level and Senior Executive Level leadership by facilitating trouble tickets, asset setup, maintenance, data back-ups, and mobile device operations
Instructing new users on SAAR Form completion and compile required training certifications and other forms for NMCI account creation and logical moves. Process SAAR Forms to NAVSEA headquarters and ensure PII data is encrypted and safe when transmitted.
Daily troubleshoot problematic hardware and software used by command personnel.
Mobile device (IOS/Android) Support Specialist.
Provide in person or online End-User training for Office, IOS, and Windows systems
Use Audio Visual and Telecommunications expertise to maintain two conference rooms and associated equipment. Perform routine checks on ISDN and NMCI VTCs, wireless microphones, conference phones, projectors, video cameras, and network routing equipment.
Advise End-Users on data preservation and routinely assist with individual data back-ups.
Work with Command IAM, Cyber Security Team, and NAVSEA IAM on IA tickets generated due to network port security, PII spillage or classified data spillage.
Assist Cyber Security Team. Provide assets, accounts, delegate proper access to systems. Assist with NMCI Ethernet drops and MFD allocation.
Create new network cable runs through cubicles and ceilings for new user spaces as required.
Set up VTC and teleconference meetings for users and provide immediate technical assistance if required
Provide over the phone support to troubleshoot remote connectivity, software and hardware issues with teleworking users, CONUS and OCONUS travelers, and other users stationed across the country.
Command Asset Inventory Manager
Maintain MS Access database to track asset assignments and locations, software capabilities, and send reports to parent command.
Evaluate hardware and software needs, make recommendations, and order approved requirements.
Assign new users assets based on current inventory and software needs.
Tag and record IT equipment to property barcodes.
Requirements:
Bachelor's Degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Information Assurance or related field
5+ years of recent IT and SharePoint experience
Demonstrated expertise in SharePoint administration- SharePoint versions 2007, 2010, and 2013 experience
Active Secret Clearance
Minimum of current CompTIA Security + Continuing Education (CE) required
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel up to 25% may be required.
Desired Qualifications:
Ideal candidate would have the above qualifications and background in U.S. Navy or ship repair/maintenance
Experience interacting with senior-level government managers
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$75,200-$158,100More jobs at Caci
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