ServiceNow Systems Specialist, Senior

ServiceNow Systems Specialist, Senior

The Opportunity:

Your combination of people skills and Service Now expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology for our client? We’re looking for a ServiceNow Administrator to help us operate and maintain our client's ServiceNow platforms.

How You'll Contribute:

As a ServiceNow Administrator on our team, you’ll:

• Create and maintain ServiceNow platform architecture and technical solutions, system configurations, processes, and procedures.
• Support the implementation, configuration, and support of ServiceNow modules — including ITSM, ITOM, SecOps, and ITAM.
• Develop and execute data migration and ETL strategies, including data validation and transformation mapping, while enforcing data integrity across the CMDB and related tables.
• Integrate ServiceNow with enterprise technologies such as Splunk, Tanium, Active Directory, MFA, and authentication platforms, leveraging ServiceNow integration tools and APIs.
• Configure RBAC, secure authentication, user access, and system security in accordance with DOW best practices.
• Support deployments within secure and air-gapped federal environments, including on-prem ServiceNow instances.
• Troubleshoot and resolve issues related to the ServiceNow platform, providing timely support to end users.
• Collaborate and partner with government stakeholders and technical teams to define and document technical specifications and workflows.
• Provide Operations & Maintenance (O&M) support including patching, monitoring, performance-metrics analysis, and platform optimization and make recommendations for improvements.
• Support development and enforcement of  ServiceNow best practices. Support the Platform Change Configuration Board
• Provide training and mentorship to junior administrators, team members, and support user training on ServiceNow functionality and best practices.
• Participate in Agile ceremonies, technical reviews, and testing, and stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization

We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the team work through challenges and develop new methodologies. As leader, you’ll identify new opportunities to modernize the environment so your clients achieve their goals. Work with us and resolve daily challenges.

Join us. The world can’t wait.

You Have:

• 12+ years of experience in an IT field
• 5+ years of experience as a ServiceNow Administrator, including implementations and management
• Experience supporting ServiceNow security and secure, air-gapped federal environments  
• Experience in ServiceNow scripting languages, such as JavaScript or GlideScript, and web technologies such as HTML, CSS, or AJAX
• Knowledge of ITIL processes and ServiceNow best practices
• Ability to document requirements, support Agile processes, collaborate with stakeholders, and mentor staff
• TS/SCI clearance
• HS diploma or GED
• DoD 8570 IAT II Certification
• DoW 8140 compliant certification under the Work Role Code 451 at Intermediate level such as COMPTIA Cloud+, COMPTIA Security+, GIAC GICSP or GSEC, or (ISC)2 SSCP certification

Nice If You Have:

• Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting
• Knowledge of database management and SQL MariaDB
• Possession of excellent analytical and problem-solving skills
• Possession of outstanding communication and interpersonal skills
• Bachelor’s degree and 8+ years of experience in an IT field, or Master’s degree and 6+ years of experience in an IT field
• ServiceNow Certified System Administrator (CSA) certification or other available ServiceNow certifications such as Certified Implementation Specialist

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.