Service Planner

What You'll Do

Customer & Project Management

• Serve as the primary point of contact for customers throughout the repair and rebuild process.
• Gather customer requirements and establish detailed scopes of work.
• Prepare accurate estimates and quotations for repairs and maintenance activities.
• Communicate timelines, project updates, and repair status to customers.
• Manage service and warranty-related requests from initiation to completion.
• Resolve customer concerns and identify practical solutions to keep projects on track.
• Monitor project scope, schedules, budgets, and deliverables.

Service Planning & Coordination

• Develop detailed work plans, repair milestones, and resource requirements.
• Review machine history, warranty information, service records, and technical documentation to support repair planning.
• Coordinate with service supervisors, technicians, parts teams, and other stakeholders to ensure successful execution of work.
• Participate in pre-job, mid-job, and post-job reviews.
• Track repair progress and proactively address issues that may impact timelines or performance.
• Communicate backlog, priorities, and project status to internal and external stakeholders.
• Support continuous improvement efforts by identifying lessons learned and opportunities for enhanced service delivery.

Collaboration

• Work closely with Service, Product Support, Sales, Parts, Warranty, and Administrative teams.
• Act as the voice of the customer throughout the repair process.
• Build strong working relationships across Finning's network to support efficient movement of equipment and components.

What We're Looking For

Required Qualifications

• 5+ years of experience in equipment service, repair, parts, warranty, maintenance planning, or related industries.
• Strong mechanical aptitude and understanding of heavy equipment repair processes.
• Experience developing estimates, quotations, and service plans.
• Proven ability to manage multiple projects and priorities simultaneously.
• Excellent communication, problem-solving, and organizational skills.
• Strong computer skills, including Microsoft Office and business management software.

Preferred Qualifications

• Experience working with Caterpillar equipment, engines, and components.
• Previous experience in mining, heavy equipment, construction, or industrial maintenance environments.
• Blue Seal Certification considered an asset.
• Project Management (PMP) training or certification considered an asset.
• Experience with Salesforce or similar customer relationship management systems.

What Will Make You Successful

• Strong customer focus and relationship-building skills.
• Ability to manage complex repair projects from start to finish.
• Sound business and financial acumen.
• Confidence working with multiple stakeholders in a fast-paced environment.
• A proactive, solutions-oriented approach with a commitment to service excellence.

Why Join Finning?

• Industry-leading Caterpillar dealer with a strong reputation in the mining and heavy equipment sectors.
• Opportunity to work on large-scale equipment repair and rebuild projects.
• Competitive compensation and benefits package.
• Supportive team environment focused on safety, collaboration, and career development.
• Consistent 7x7 rotational schedule, providing excellent work-life balance.

If you're a mechanically minded professional who enjoys customer interaction, planning complex repair projects, and delivering exceptional service, we'd love to hear from you. Apply today and help keep our customers moving forward.