Service Coordinator

What You'll Do

Coordinate Service and Maintenance Activities

• Review service requests and ensure all required information is received and accurate.
• Create and maintain work orders and service records.
• Support repair planning activities by identifying potential risks, issues, or service history considerations.
• Ensure all documentation is complete, organized, and maintained throughout the repair process.

Support Project Execution

• Track repair progress and keep systems updated with real-time information.
• Coordinate labour, parts, vendors, transportation, and contractor activities as required.
• Schedule meetings and document action items to ensure work stays on schedule.
• Communicate risks, delays, scope changes, and other project impacts to key stakeholders.
• Assist with site access requirements and training coordination for technicians.

Manage Administrative and Financial Processes

• Support warranty and billing processes.
• Process work order updates and adjustments throughout project execution.
• Monitor documentation requirements and ensure records are complete and accurate.
• Assist with invoicing preparation and work order closure activities.

Deliver Excellent Customer Support

• Act as a key point of contact for customers and internal teams.
• Provide timely updates on service progress and job status.
• Respond professionally to inquiries and requests.
• Build strong relationships with stakeholders while supporting operational priorities.

What We're Looking For

Required Skills

• Strong communication and relationship-building abilities.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office applications and business systems.

Preferred Experience

• Experience coordinating projects, maintenance activities, repair operations, field services, or service administration.
• Experience working in construction, mining, oil and gas, forestry, heavy equipment, manufacturing, transportation, or industrial environments.
• Knowledge of service, billing, warranty, or work order processes is considered an asset.
• Familiarity with maintenance planning, project coordination, or operational support functions.

Education & Experience

• Post-secondary education in Business Administration, Accounting, Project Coordination, Administrative Management, or a related field preferred.
• Minimum 2-4 years of experience in a coordination, administration, project support, or service-related role.

Why Join Finning?

• Competitive compensation and benefits package.
• Opportunity to support Canada's largest Caterpillar dealer.
• Work with a collaborative and safety-focused team.
• Gain exposure to large-scale maintenance and repair operations.
• Build a rewarding career in a dynamic and growing industry.

Position: Service Coordinator
Location: Fort McKay, Alberta
Schedule: 14 days on / 14 days off rotation

If you enjoy coordinating projects, supporting teams, and ensuring operational excellence, apply today and become part of a team that keeps customers moving.