Service Coordinator

What You'll Do

• Coordinate maintenance and repair administrative activities from service request through to work order completion.
• Review service requests to ensure scope, budget, and scheduling requirements are clearly defined.
• Verify customer account details, credit approvals, service history, and applicable support programs.
• Track repair progress and provide updates to key stakeholders throughout the lifecycle of each work order.
• Attend planning, scheduling, and job review meetings, documenting action items and maintaining project timelines.
• Identify and communicate potential risks, delays, budget variances, and rework concerns.
• Coordinate site access requirements and training clearances for service technicians.
• Monitor documentation requirements, including service reports, labour entries, billing information, parts returns, and supporting paperwork.
• Support work order closeout activities and ensure all required documentation is completed accurately and on time.
• Collaborate with operations, service, parts, and administrative teams to ensure an exceptional customer experience.

What We're Looking For

• Degree or diploma in Business, Administration, Accounting, or a related field is considered an asset.
• Experience in a Service Coordinator, Project Coordinator, Field Administrator, Site Administrator, or similar administrative role.
• Strong understanding of project coordination principles, including scheduling, budgeting, communication, risk management, and stakeholder engagement.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Strong organizational skills and exceptional attention to detail.
• Proficiency with Microsoft Office applications and administrative systems.
• Experience supporting maintenance, construction, mining, oil and gas, forestry, marine, heavy equipment, or dealership operations is considered an asset.
• Knowledge of document control, billing processes, work orders, and repair administration is an advantage.

Why Join Finning?

• Industry-leading organization and recognized employer.
• Competitive compensation and benefits package.
• Consistent 7-on/7-off schedule providing excellent work-life balance.
• Opportunity to support critical operations within Alberta's mining sector.
• Collaborative team environment focused on safety, customer service, and operational excellence.

If you're an organized professional who thrives on coordinating complex activities and enjoys working with a variety of stakeholders, we'd love to hear from you.

Apply today and build your career with Finning