Service Coordinator

What You'll Do

Coordinate Service Activities

• Create and manage service work orders and job documentation.
• Review customer requests and ensure all required information is complete before work begins.
• Support the planning and scheduling of repairs and maintenance activities.
• Monitor job progress and keep systems updated with accurate information.
• Identify and communicate potential risks, delays, or issues that could impact timelines or budgets.

Support Project and Repair Execution

• Partner with planners, supervisors, technicians, and customers to ensure work is completed efficiently.
• Coordinate transportation, contractors, and site access requirements when needed.
• Schedule and support project meetings, capturing action items and follow-up requirements.
• Track service progress and ensure commitments to customers are met.

Manage Job Closeout and Invoicing

• Review completed work to ensure all required documentation is accurate and complete.
• Follow up on outstanding items such as labour entries, parts returns, service reports, and third-party invoices.
• Support warranty and billing processes.
• Prepare jobs for final invoicing and customer review.

Deliver Exceptional Customer Service

• Communicate regularly with internal teams and customers regarding job status and timelines.
• Respond to service inquiries professionally and promptly.
• Build strong working relationships with customers and stakeholders.
• Participate in meetings and provide administrative support to service operations as required.

What We're Looking For

Skills & Qualifications

• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Customer-focused mindset with a collaborative approach.
• Proficiency with Microsoft Office applications and business software systems.

Experience

• 2-4 years of experience in a coordination, project support, service administration, or operations role.
• Experience in equipment, construction, industrial, oil & gas, forestry, manufacturing, transportation, or related industries is considered an asset.
• Experience supporting field or shop operations is preferred.

Education

• Postsecondary education or training in Business Administration, Accounting, Project Coordination, Office Administration, or a related field is preferred.
• Equivalent combinations of education and experience will be considered.

Assets That Will Help You Succeed

• Mechanical or technical aptitude.
• Experience working with service, maintenance, repairs, or equipment-related operations.
• Understanding of invoicing, warranty administration, job costing, or project coordination.
• Experience working with ERP, CRM, or service management systems.

Why Join Us?

• Stable, full-time position.
• Unique 7-on/7-off schedule that provides excellent work-life balance.
• Opportunity to work with a respected industry leader.
• Collaborative team environment with ongoing learning and development opportunities.
• Meaningful role supporting critical service operations and customer success.