Service Coordinator

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Fort McMurray, Edmonton
Schedule: Full-Time | Monday to Friday | In-Office

Launch Your Career with Finning

Are you highly organized, detail-oriented, and looking for an opportunity to build a rewarding career with an industry leader?

Finning is seeking a Service Coordinator to join our team in Fort McMurray or Edmonton. This is a highly administrative and coordination-focused role that serves as a key support function within our service operations. It's an excellent opportunity for someone early in their career or looking to expand their business and operational experience while gaining exposure to a world-class organization.

As a Service Coordinator, you'll work closely with Service Supervisors, Service Support Representatives, technicians, and other stakeholders to ensure service jobs are accurately coordinated, documented, tracked, and completed. If you enjoy organizing information, managing multiple priorities, and supporting a team behind the scenes, this role could be the perfect fit.

Job Description:

What You'll Do

As the administrative backbone of our service operations, you will:

Coordinate Service Requests & Job Setup

• Prepare and manage documentation required to initiate service work.
• Create and compile service information packages, including customer account verification, service history, reports, and supporting documentation.
• Review service requests for accuracy, completeness, and alignment with customer requirements.
• Identify and communicate potential risks, concerns, or gaps in information prior to job creation.
• Ensure documentation is properly filed and maintained according to established processes and standards.

Support Active Service Operations

• Maintain accurate and real-time updates across multiple systems and tracking tools.
• Support Service Supervisors and Service Support Representatives throughout the lifecycle of service jobs.
• Coordinate meetings, schedules, action items, and follow-up activities.
• Assist with warranty and goodwill administration processes.
• Coordinate transportation requirements, contractor arrangements, and supporting documentation.
• Monitor job progress and communicate risks, delays, or impacts to timelines and customer commitments.
• Participate in planning and scheduling meetings while documenting action plans and key updates.

Drive Job Completion & Documentation Quality

• Review service jobs to ensure all required documentation is complete and accurate.
• Follow up with stakeholders to resolve outstanding items and support timely billing.
• Prepare documentation required for job closure, invoicing, and warranty claims.
• Ensure records meet quality, compliance, and audit requirements.
• Help drive efficient work order completion and overall service performance.

What We're Looking For

We're looking for someone who thrives in a fast-paced environment, enjoys working with details, and takes pride in keeping operations organized and running smoothly.

Key Skills & Attributes

• Strong administrative and coordination skills.
• Exceptional attention to detail.
• Excellent verbal and written communication abilities.
• Accurate keyboarding skills (50+ WPM preferred).
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and deadlines.
• Proactive problem-solving and critical-thinking abilities.
• Service-oriented mindset with a sense of urgency.
• Ability to build positive relationships across teams.
• Process-driven and highly organized approach to work.
• Mechanical aptitude or an interest in equipment and service operations is considered an asset.

Preferred Qualifications

• Post-secondary education in:
  • Business Administration
  • Office or Administrative Management
  • Accounting or Finance
  • Related business disciplines
• 2–4 years of experience in areas such as:
  • Administration or office coordination
  • Document control
  • Service coordination
  • Project coordination
  • Dealership operations
  • Construction, industrial, oilfield, forestry, or marine environments

Why Join Finning?

At Finning, you'll be part of an organization that values teamwork, development, and operational excellence. This role offers a unique opportunity to learn our business, build valuable experience, and create a pathway for future career growth within one of the world's leading Caterpillar dealers.

If you're looking for a role where you can develop your administrative and coordination expertise while gaining exposure to a large, dynamic operation, we'd love to hear from you.

Apply today and start building your future with Finning.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.