Senior Talent Acquisition Operations Analyst

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The People, Culture & Talent team leads CIBC’s human capital strategy by creating experiences that help our team members thrive, connect, develop, and prosper. Within that group, the Talent Acquisition team delivers innovative talent solutions and best-in-class experiences that help us attract, hire, develop, and retain top talent while building an inclusive culture that reflects the clients and communities we serve.

As a Senior Talent Acquisition Operations Analyst, you’ll play a unique and high-impact role that blends two areas of expertise: talent acquisition operations excellence and data-driven analytics. You’ll lead process improvements, strengthen operational consistency, and turn recruitment data into insights that help shape better decisions and better experiences. You’ll also serve as a key partner in training, system support, and procedure design, helping the team work more effectively across tools, workflows, and stakeholder interactions. This is an exciting opportunity for someone who enjoys combining operational problem-solving with analytical thinking to improve how talent acquisition delivers value across the bank.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2-3 days per week on-site, while other days will be remote.

How you'll succeed

• Analytics and insights - Develop, maintain, and analyze talent acquisition metrics, reports, and dashboards to support strategic decision-making. Identify trends, surface actionable insights, and present findings clearly to Talent Acquisition leadership and business partners.

• Process improvement and automation - Review recruitment operations to identify opportunities for standardization, efficiency, and automation. Lead or support the design and implementation of improved workflows, tools, and solutions that enhance service delivery and user experience.

• Training and enablement - Design and facilitate training for recruiters, Talent Acquisition Coordinators, and hiring managers on processes, systems, and best practices. Create clear guidance and support adoption of new ways of working across the Talent Acquisition function.

• Workday support and issue resolution - Serve as a subject matter expert for Talent Acquisition systems and processes, acting as a first point of contact for Workday-related questions, issues, and escalations. Partner with Human Resources Information Systems (HRIS) and technology teams to troubleshoot issues, support testing, and contribute to system enhancements.

• Procedure documentation and governance - Create, refine, and maintain standard operating procedures and operational documentation that strengthen consistency, compliance, and quality across recruitment activities. Support audits, remediation efforts, and alignment with internal policies and regulatory requirements.

• Project leadership and team support - Participate in or lead initiatives focused on innovation, efficiency, training, and operational excellence within Talent Acquisition. Provide guidance, workload direction, and feedback to Talent Acquisition Coordinators, and support cyclical activities such as immigration recruitment processes when required.

Who you are

• You bring a rare combination of expertise. You have deep experience across talent acquisition or Human Resources operations and strong reporting and analytics capability. You’re energized by roles that combine operational execution, process design, training, and data-driven problem-solving.

• You have relevant experience. You bring 5+ years of experience in Talent Acquisition, Human Resources operations, or a related field. You’ve built credibility through hands-on experience improving processes, supporting stakeholders, and delivering operational results.

• You're highly analytical. You can translate data into meaningful insights and recommendations that support better business decisions. You have advanced Excel skills, experience with reporting tools, and exposure to dashboard development; Tableau and Power BI are assets.

• You know talent acquisition systems and workflows. You have experience with Workday or a similar Human Resources Information System, along with a strong understanding of applicant tracking systems, sourcing tools, and candidate or hiring manager processes. You’re comfortable troubleshooting issues and supporting enhancements and testing activities.

• You're a strong communicator and facilitator. You can create process documentation, deliver training, and explain complex information in a way that is clear, practical, and easy to apply. You build trust with partners through thoughtful communication, responsiveness, and sound judgment.

• You improve what you touch. You’re skilled at identifying gaps, creating structure, and implementing improvements that increase consistency, efficiency, and user experience. You bring strong project management, critical thinking, and attention to detail to everything you do.

• You have the right educational background. You have a bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-Chicago, 120 S LaSalle St Fl 8

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Analytics, Analytics Implementation, Auditing Procedures, Communication, Compliance Training, HR Analytics, Human Resources (HR), Onboarding, Performance Analytics, Problem Resolution, Problem Solving, Procedural Compliance, Procedural Writing, Procedure Design, Procedure Manuals, Procedure Training, Procedure Writing, Process Improvements, Recruiting Strategies, Standard Operating Procedure (SOP), Talent Acquisition, Training System