Senior Director, URMC Alumni & Volunteer Engagement

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

300 East River Rd, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

100006 Ofc Sr Vice Pres Advancement

Work Shift:

UR - Day (United States of America)

Range:

UR URG 116

Compensation Range:

$109,000.00 - $163,600.00

Responsibilities:

The Senior Director of Alumni Relations and Volunteer Engagement for the University of Rochester Medicine (URochester Medicine) Academic Programs is responsible for the strategic planning, creation and implementation of a comprehensive alumni and student engagement program that fosters strong and life-long relationships. Constituents include alumni and students from the School of Medicine and Dentistry (SMD), School of Nursing (SON) and Eastman Institute for Oral Health (EIOH). This position reports to the Executive Director for University of Rochester Medicine Programs and works collaboratively with colleagues in the URochester Medicine Advancement Academic Programs, UR Advancement, and leadership and administration in the three schools to maximize engagement to build loyalty, institutional pride, and volunteer and philanthropic support.

This role will involve some travel in support of various alumni events and visits with specific alumni of the different schools to drive engagement efforts and cultivate relationships. Additionally, the position will interact with the Deans and Directors of the schools, senior administration and faculty.

ESSENTIAL FUNCTIONS

Management and Planning

• Create and implement an annual plan that promotes alumni engagement and financial support through creative programming and thoughtful event strategies that reinforce priorities and goals of SMD, SON, and EIOH.
• Oversee day-to-day activities of the University of Rochester Medicine Advancement Academic Programs Alumni Relations including hands on project management, staff supervision and hiring, performance appraisals, and make recommendations on staffing structure and promotions. This role will directly oversee an Assistant Director and two Associate Directors.

Alumni and Student Relations Programming and Events

• In collaboration with UR Advancement colleagues, develop and implement strategic programs that foster strong relations, goodwill and philanthropy with alumni and students from EIOH, SON, and SMD. A special focus on regional and affinity networks.
• Oversee the Meliora Weekend program planning and event execution for Academic Programs in partnership with the Associate Director and Assistant Directors. Partners with the team to set and exceed attendance and giving participation goals with the help of reunion volunteers and the team.
• Oversee the student and new alumni engagement programs (0-15 years out) for SMD, SON and EIOH led by the Associate Director in partnership with student services. Develop innovative programs that build institutional pride amongst the student population. Educate graduating students about alumni benefits and engage them in programs.
• Recommends and implements value-added services for SMD, SON and EIOH alumni, such as alumni online communities and class notes, enhancements and maintenance of the alumni web pages and social media and broadcast emails. Works closely with UR Alumni Relations and UR Marketing/Communications.
• Maintains overall responsibility for SMD, SON and EIOH awards process, coordinating with alumni, and colleagues in URochester Medicine Advancement, Stewardship and Communications in strong partnership with alumni relations colleagues who provide support.
• Troubleshoots alumni issues, responds to alumni inquiries and prepares correspondence to alumni partnering with the Associate Directors and Assistant Director. Oversees Class Notes for SMD, SON and EIOH led by the Program Assistant.
• In collaboration with UR Advancement colleagues (Annual Fund, Reunion Giving, UR Alumni Relations, Special Events, Communications, etc.), oversee the leadership and vision of events, including the engagement and programming and how they work together to enhance the alumni and student experience in the overall program such as Day of Giving, Day of Gratitude, and I Heart SMD, SON and EIOH Day.
• Represents the University, URochester Medicine, EIOH, SON, and SMD at events as needed.

Alumni Engagement and Giving

• Through meetings, visits and events, engage with alumni from SMD, SON and EIOH to further Go, Give, Help and Connect engagement. This will include some regional and national travel.
• Work collaboratively with assigned gift officers on potential volunteer engagement, donor stewardship and cultivation.
• Partner with UR Alumni Relations and UR Annual Giving and lead team to drive Go, Give, Help and Connect annual engagement goals/metrics. Reports monthly on Academic Program team progress related to Go, Give, Help and Connect.
• In collaboration with the UR Annual Fund team led by the Assistant Director partner on the annual giving and reunion giving program to increase giving and participation, demonstrate impact and stewardship.

Volunteer Management and Engagement 20%

• Oversee the creation and management of alumni councils and other boards and committees to further enhance the alumni and student experience. This includes responsibilities such as council communications, new member onboarding, membership recruitment, appreciation/stewardship, engagement goals/activities and meeting support in partnership with alumni relation colleagues.
• Oversees the SMD Women in Medicine committee and the SMD reunion committees and serves as the lead for the 50th with the support of the Associate and Assistant Director.
• In partnership with UR Alumni Relations and the Associate Director and Assistant Directors develop and execute a plan to increase membership to the online and networking and mentoring community, the Meliora Collective and the Meliora Collective Mentorship program.

Communications

• Utilize print and electronic media to keep alumni abreast of SON, SMD, and EIOH news and to feature accomplishments of alumni, faculty, and students.
• Coordinate closely with Executive Director, Assistant Director, UR Advancement Communications, and URMC Public Relations to assure a unified and concerted outreach to alumni.
• Responsible for managing the review process and copy editing of all Academic Programs communications working closely with the Associate Directors and Assistant Director.
• In partnership with marketing/communications, plan an alumni communication strategy that incorporates institutional messaging and priorities to constituency
• programs in support of engagement and fundraising goals. Supervise the Assistant Director's role which includes liaison responsibilities to the annual funds involving appeals and stewardship and engagement programs.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree and 8 years of relevant experience, particularly within higher education and/or an academic medical institution required.
• Must have supervisory experience. Must be willing to travel.
• Master's degree preferred
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated ability to communicate effectively to build consensus and achieve strategic goals preferred
• Meticulous, organized, and highly strategic preferred
• Demonstrated success working with volunteer committees/boards, alumni, faculty, and community partners preferred
• Experience with managing and executing large-scale, multi-day, high-visibility events preferred.
• Experience leading a team within a fast paced, highly matrixed and complex environment, where there are frequent competing priorities preferred.
• Experience utilizing Salesforce CRM or comparable constituent management system preferred
• Advanced Microsoft Office Skills (Excel, Word, PowerPoint, Outlook, Teams, etc.) preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.