Senior Director, Chief of Staff, Integrated Work Force Transformation

Senior Director, Chief of Staff, Integrated Work Force Transformation

As the Senior Director, Chief of Staff, you will lead the Integrated Workforce Transformation program for Retail Bank.. We are building the bank of the future by leveraging cutting-edge technology to deliver simple, secure, and resilient banking experiences. In this pivotal role, you will align our leadership team with our transformation agenda, ensuring operational rigor, strong team engagement, and strategic execution. This individual will have a passion for transformation and look at the make up of how the talent profile will evolve and change.

Key responsibilities for this role include: 

• AI Workforce Transformation & Change Management: Collaborating closely with HR to architect a comprehensive Retail Bank AI strategy, driving integrated job family transformations, redefining workflows, and managing budget, headcount, and productivity outcomes.

• Establishing Operating Rhythms: Designing robust senior leadership engagement structures and managing meeting cadences and reporting to maintain strict alignment across labor strategy, financial objectives, and key transformation milestones.

• Influencing & Problem Solving: Addressing ambiguous organizational hurdles and acting as a trusted strategic advisor to leadership to resolve complex bottlenecks related to team restructuring or platform integration.

• Culture & Associate Experience: Leveraging data-driven insights to shape the Retail Bank culture, ensuring associates connect their daily work to customer financial health, and successfully managing the end-to-end associate journey within an inclusive environment.

Qualities of a successful candidate:

• Strong communicator focused on building relationships with senior leaders; excellent communications proficiency, both written and verbal

• Problem solver who can think critically and strategically 

• Knowledge of business to represent perspectives with other teams across Retail Bank

• Ability to influence others, especially senior leaders; high level of executive presence  

• Can pull groups of people together towards a common goal, a connector of people who creates followership

• The ability to juggle multiple priorities focusing on the highest leverage initiatives; excellent organizational skills and the ability to be goal/execution-oriented

• The ability to react seamlessly to change in priorities and delivery focus; capable of balancing strategy and tactical delivery

• Strong business judgment, influencing skills, people leadership and integrity are essential for this position

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 5 years of experience in chief-of-staff, business analysis, project management, human resources or strategic planning

• At least 5 years of experience managing stakeholders across different business functions

• At least 2 years of experience leading change management initiatives

Preferred Qualifications:

• 5+ years of experience driving organizational change and operational excellence

• 3+ years of experience leading large-scale technological or workforce transformations

• 3+ years of experience acting as a strategic consultant

• 3+ years of people management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $269,600 - $307,700 for Sr. Director, Chief of Staff

 

New York, NY: $294,100 - $335,700 for Sr. Director, Chief of Staff

 

Richmond, VA: $245,100 - $279,800 for Sr. Director, Chief of Staff

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).