Principal F135 Customer Support Engineer (Onsite)

Date Posted:

2026-07-17



Country:

United States of America



Location:

US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC



Position Role Type:

Onsite



U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.



Security Clearance Type:

None/Not Required



Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

Pratt & Whitney is seeking a highly motivated individual to join the F135 Systems team within Military Customer Support and Services. In this role, you will be working to ensure successful integration, implementation, and sustainment of data processes key to the execution of the F135 program.  

As a highly visible member of the organization, you will collaborate with internal and external stakeholders on these data processes, tracking data flows and resolving transmission and accuracy issues.

This role is ideal for a self-motivated, team-oriented professional who thrives in a collaborative environment and is passionate about leveraging technology, systems integration, and analytics to drive data integrity, operational excellence, and business transformation.

• Customer Support focal for implementation of advanced engine life system for the F135
• Manage implementation and drive execution of life data correction tasks by the customer in support of customer needs and migration to advanced engine life system
• Customer Support representative for life data integrity improvement and data escape reconciliation initiatives
• Status Management on progress of life data updates and system implementation
• Manage the propulsion system health and usage data flow process to Rolls-Royce, tracking data flow, addressing issues and implementing updates
• Support hardware removal data flow to PW Engineering team and vendors
• Reconcile incomplete hardware removal data in support of investigations and improvements
• Drive updates to the hardware removal data process to increase completeness and accuracy of data provided
• Manage data flow for the engine ice protection system to engineering for tracking of issues and system health of the fleet
• Drive corrections in the field to hardware specific control parameters to ensure software and hardware configuration alignment
• Support completion of contract deliverable reports supported by F135 customer support

Qualifications You Must Have :

• A Bachelor’s degree in Engineering or Computer Science
• 8+ years of experience in engineering, computer science or propulsion engine field service operations or 5+ years of experience with an Advanced degree
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• F135 Sustainment experience is desired
• Knowledge of engine systems operation, software development processes and configuration management
• Project management experience

Learn More & Apply Now!

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: 

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. 

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. 

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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