Parts Journeyperson

What You Will Do

• Support all parts functions, including parts sales, inventory control, sourcing, and ordering of parts
• Develop and maintain customer relationships through front counter sales and shop parts support
• Provide parts sales and service support via phone, email, and in-person interactions
• Pull and process customer and branch parts orders accurately and efficiently
• Process parts returns, credits, and perform core inspections
• Sort, receive, and bin incoming inventory
• Pack, label, and prepare parts orders for shipment
• Participate in inventory management activities and special projects as required
• Support call quality and performance initiatives
• Contribute to a safe work environment through active participation in Health and Safety programs
• Support Employee Experience Survey (ESS) and Net Promoter Score (NPS) initiatives

Additional Responsibilities May Include

• Sourcing Caterpillar and non-Caterpillar parts
• Hydraulic hose assembly
• Procurement of non-Caterpillar parts
• Managing backordered parts and communicating updates to customers
• Supporting other parts and warehouse functions as required

What We're Looking For

Required Qualifications

• Red Seal Journeyperson Parts Technician Certification
• Previous experience in parts operations, warehouse environments, parts sales, front counter sales, or customer service
• Strong customer service and relationship-building skills
• Ability to work effectively in a fast-paced environment and manage multiple priorities
• Excellent communication and problem-solving abilities
• Ability to handle difficult situations and resolve customer concerns professionally
• Self-motivated with the ability to work independently and as part of a team
• Strong computer skills and familiarity with business systems and software
• Positive attitude and commitment to maintaining respectful working relationships

Preferred Qualifications

The following experience would be considered an asset:

• Caterpillar product knowledge
• Shop parts experience
• SIS
• AIMS
• Antares
• SIMSi
• InfoCast
• Lawson M3
• Landmark Smart Office
• M3 Sales Automation
• Microsoft Office Suite

Why Join Finning?

• Work for the world's largest Caterpillar dealer
• Competitive compensation and benefits package
• Ongoing training and development opportunities
• Career growth within a global organization
• Supportive and team-oriented workplace culture
• Strong commitment to employee safety and well-being

Union Information

This position is covered by a Collective Agreement.

Successful candidates will be required to become members of the Union associated with this position upon hire. Union dues will be deducted in accordance with the Collective Agreement. All terms and conditions of employment, including wages, hours of work, overtime, and other employment provisions, will be governed by the applicable Collective Agreement.

If you're a Journeyperson Parts Technician who takes pride in delivering exceptional customer service and enjoys working in a collaborative, fast-paced environment, we encourage you to apply today.