New College Grad - Business Analyst, Digital Workplace

The Business Analyst is responsible for supporting Digital Workplace initiatives that improve how technology services are delivered and experienced across Micron.

This role partners with Digital Workplace teams to analyze business processes, gather requirements, track metrics, and support the execution of programs focused on employee experience, service delivery, automation, and operational improvement. Working closely with stakeholders across IT and the business, the Business Analyst helps identify opportunities for improvement, document business needs, develop insights from data, and support project delivery activities.

The successful candidate will demonstrate strong analytical skills, curiosity, attention to detail, and the ability to collaborate effectively with technical and business teams. This role provides an excellent opportunity for new college graduates to gain experience in Digital Workplace technologies, IT operations, business process analysis, and digital transformation initiatives.

Responsibilities and Tasks

• Support the analysis, planning, and implementation of Digital Workplace initiatives and projects.
• Gather, document, and maintain business requirements, process flows, user stories, and functional specifications.
• Analyze operational data, service metrics, and user feedback to identify trends and improvement opportunities.
• Collaborate with teams across Service Desk, Enterprise Systems Management, Field Services, Digital Employee Experience (DEX), and End User Computing to support business objectives.
• Participate in process improvement and automation initiatives by detailing current-state and future-state workflows. Track project achievements, action items, risks, and dependencies to help ensure successful delivery.
• Support testing, validation, and user acceptance activities for new solutions and improvements.
• Assist with change management, communications, training, and adoption activities. Assist in developing reports, dashboards, presentations, and communications for collaborators and leadership.
• Build a solid knowledge of Digital Workplace services, technologies, and business processes.

Minimum Qualifications

• Bachelor's degree in Business, Information Technology, Information Systems, Computer Science, or Engineering, with 0-2 years of professional experience. Professional experience should include internships, co-op programs, or research projects in business analysis, information technology, digital transformation, operations, or refining workflows.
• Experience working with data analysis and reporting tools like Excel, Power BI, Tableau, or comparable platforms.
• Capability to collect and record requirements and business processes.
• Ability to work collaboratively within cross-functional teams, strong attention to detail, ability to prioritize multiple priorities, and strong written, verbal, and presentation communication skills.
• Experience with tools like ServiceNow, Microsoft 365, Jira, Azure DevOps, or comparable platforms. Proficiency with Microsoft Office tools, including Excel, PowerPoint, and Word.

Preferred Qualifications

• Exposure to business process mapping, workflow analysis, or requirements documentation.
• Knowledge of project management, Agile, Scrum, or related methodologies. Understanding of IT service management, Digital Workplace technologies, or employee experience concepts.
• Experience presenting findings, recommendations, or project work to collaborators.
• Interest in automation, analytics, emerging workplace technologies, artificial intelligence (AI), large language models (LLMs), generative AI tools, or associated academic, internship, or project involvement.
• Strong curiosity, customer focus, continuous improvement approach, and a proven eagerness to acquire knowledge of new technologies and business processes..