Role Summary

The Middle Office – Fund Accounting, Senior Associate is responsible for leading data onboarding, validation, and quality assurance activities across client portfolios. The role drives high-quality data delivery, SLA adherence, and client satisfaction while acting as a key interface between clients, internal teams, and platform operations.

This role operates with higher ownership, ensuring data integrity, operational excellence, and continuous process improvement across Real Estate, Private Credit, and other alternative investment datasets.

Key Responsibilities

1. Data Onboarding & Ownership

• Own end-to-end onboarding of funds, portfolios, and asset-level data
• Review and approve mapped datasets before platform upload
• Ensure accurate and timely delivery aligned to SLAs and client expectations
• Provide oversight and guidance to Associates on onboarding activities

2. Data Quality Assurance (QA / QC)

• Perform advanced QA/QC checks on datasets prior to final delivery
• Establish validation controls and ensure adherence across workflows
• Review complex data scenarios and resolve high-impact discrepancies
• Maintain audit readiness through structured validation and documentation

3. Client Interaction & Stakeholder Management

• Act as a primary point of contact for client data queries and clarifications
• Participate in client calls to provide data updates, explain issues, and drive resolution
• Build strong working relationships with client stakeholders
• Translate client requirements into actionable data operations workflows

4. SLA Tracking & Reporting

• Monitor and report on SLA adherence across onboarding and BAU activities
• Prepare and present periodic SLA and data quality reports to stakeholders
• Track key operational metrics including turnaround time, accuracy, and issue closure
• Proactively identify risks and drive corrective actions

5. Issue Management & Escalation

• Oversee issue tracking, prioritization, and resolution across datasets
• Handle complex or escalated data issues with ownership
• Ensure timely closure and communication with stakeholders
• Drive root cause analysis and preventive actions

6. Reporting & Data Delivery

• Review and validate reporting datasets used for fund accounting and dashboards
• Ensure data readiness for downstream consumption (Power BI / client reporting)
• Support high-visibility deliverables and client reporting requirements

7. Process Governance & Improvement

• Ensure strict adherence to SOPs, data governance, and audit standards
• Identify opportunities for automation, standardization, and efficiency gains
• Drive continuous improvement initiatives across data workflows
• Contribute to training, documentation, and knowledge sharing within the team

Required Skills & Competencies

Technical Skills

• Strong Excel expertise (advanced validation, data analysis)
• Solid understanding of data models, mapping, and templates
• Experience with data platforms such as CRPM, DMS, or similar (preferred)
• Exposure to reporting tools (e.g., Power BI)

Domain Knowledge

• Good understanding of fund accounting and investment lifecycle data
• Experience with Real Estate / Private Credit datasets preferred
• Familiarity with SOI, valuation reports, lease and loan-level data

Core Competencies

• Strong attention to detail with a zero-error mindset
• Ownership and accountability for deliverables
• Strong client communication and stakeholder management
• Analytical problem-solving and decision-making ability
• Ability to manage multiple priorities and mentor junior team members

Work Requirements

• Willingness to work in night shifts to support global client operations (US/Europe time zones)
• Flexibility to support critical client deliverables and deadlines

Key Deliverables / KPIs

• SLA adherence and turnaround time
• Data accuracy and quality benchmarks
• QA/QC effectiveness and defect leakage
• Issue resolution timelines and escalation handling
• Client satisfaction and delivery quality

Experience & Qualifications

• 3–6 years of experience in data operations, fund accounting, or middle office roles
• Experience in handling client interactions and leading delivery workflows preferred
• Bachelor’s degree in Finance, Commerce, Accounting, Engineering, or related field