Manager-Business Systems & Transformation(CRM & EDI Technology,12+ Years,Bangalore)

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Manager – CRM & EDI Technology

About RTX

At RTX, 185,000+ people are united by purpose and inspired to solve some of the world’s most complex challenges. Through our market-leading businesses, world-class operations, and continued investment in technology and innovation, we push the boundaries of what is possible and create solutions that connect and protect our world.

About Collins Aerospace

Collins Aerospace, an RTX business, is a global leader in technologically advanced aerospace and defense solutions. Our teams combine deep technical expertise, innovation, and collaboration to deliver solutions that help shape the future of aerospace.

Join us to work with global technology teams and make an impact on enterprise-wide digital transformation.

Job Overview

We are looking for an experienced Manager – CRM & EDI Technology to lead a high-performing team responsible for Salesforce, Icertis, EDI, and enterprise integration capabilities.

This role will provide technology strategy, people leadership, delivery oversight, stakeholder management, and capability development across the CRM and EDI portfolio.

The ideal candidate will bring strong experience in enterprise technology leadership, CRM, EDI, digital transformation, and team management, along with a passion for innovation, automation, and emerging technologies such as AI and GenAI.

What You Will Do

• Lead, mentor, and develop a 15+ member team across Salesforce, Icertis, EDI, and related technology capabilities.
• Own and execute the CRM & EDI technology strategy and roadmap aligned with business and enterprise priorities.
• Provide strategic leadership across technology delivery, operations, governance, risks, and dependencies.
• Partner with business leaders and stakeholders to understand needs and deliver scalable technology solutions.
• Drive continuous improvement through automation, standardization, simplification, and process optimization.
• Identify opportunities to leverage AI, GenAI, and intelligent automation to improve business value and operational efficiency.
• Establish strong governance around technology roadmap, delivery performance, risks, and priorities.
• Build a high-performing team through coaching, mentoring, collaboration, and capability development.
• Drive innovation and modern technology practices across the CRM and EDI portfolio.
• Communicate effectively with senior leadership and global stakeholders.

What You Will Learn

• Gain exposure to enterprise-scale CRM and EDI transformation within a global aerospace organization.
• Develop deeper expertise across Salesforce, Icertis, EDI, and enterprise integration platforms.
• Work closely with senior business and technology leaders on strategic initiatives.
• Build expertise in AI, GenAI, automation, and digital transformation.
• Strengthen leadership, governance, stakeholder management, and technology strategy capabilities.
• Gain experience managing global technology portfolios and high-performing teams.

Qualifications You Must Have

• 10+ years of relevant experience in CRM, EDI, enterprise technology, digital transformation, or related areas.
• Bachelor's degree in Engineering, Technology, Computer Science, or a related discipline.
• Proven experience leading and developing large technical teams in a global environment.
• Strong understanding of CRM platforms, preferably Salesforce, and enterprise EDI/integration capabilities.
• Strong experience in people management, technology delivery, and stakeholder management.
• Demonstrated ability to develop and execute technology strategies and roadmaps.
• Strong communication, collaboration, problem-solving, and leadership skills.
• Experience driving automation, innovation, and continuous improvement initiatives.

Qualifications We Prefer

• Experience with Icertis or other Contract Lifecycle Management (CLM) platforms.
• Experience managing Salesforce, EDI, and integration teams.
• Experience driving AI/GenAI and intelligent automation initiatives.
• Experience managing enterprise technology portfolios and large-scale transformation programs.
• Strong executive presence and experience working with senior leadership.
• Experience working in a global, matrixed organization.

Educational Qualification

• BE / B.Tech / ME / M.Tech or equivalent degree.
• Typically requires a university degree with 8+ years of relevant experience, or an advanced degree with 5+ years of relevant experience.

Digital Technology

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today! 

WE ARE REDEFINING AEROSPACE.

*Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. 

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

Benefits package includes:

-           Meal coupons

-           Group Term Life Insurance.

-           Group Health Insurance.

-           Group Personal Accident Insurance.

-           Entitled for 18 days of vacation and 12 days of contingency leave annually.

-           Employee scholar programme.

-           Work life balance.

-           Car lease programme.

-           National Pension Scheme

-           LTA

-           Fuel & Maintenance /Driver wages

-           Meal vouchers

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the India)
• Drug Screen only performed for Operations Positions

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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