Managed Services Manager with German

Managed Services Manager with German

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

The Managed Service Manager is a Day 2 operations support function for Intelligent Operations (IO) customers, typically standard business hours. Works closely with Customer Experience Manager (overall account responsibility) as a coordinated "two in a box" team, focusing on Day 2 delivery.

Responsibilities:

• Day-2 Delivery focal point, driving customer satisfaction.
• Leadership in small project planning, action tracking, and risk management.
• Create and maintain account support plans, conduct planning/review meetings.
• Oversee SLA/SLO attainment and conduct Day 2 delivery audits.
• Manage customer-facing reviews, reporting, and escalation processes.
• Evaluate and coordinate major incidents (standard hours MSM, off-hours handoff).
• Initiate and manage incident bridge/war rooms.
• Collaborate with Incident, Problem, and Change Management teams.
• Manage Root Cause Analysis (RCA), SLA/SLO alignment, and corrective action tracking.
• Support Statement of Work (SOW) specified activities, action items, and all Day 2 teams.
• Provide input during Bill-Of-Material (BOM) build, solution design, SOW development, and delivery planning.
• Ensure SOW deliverability, audit compliance, and collaborate renewals/closures.

Education and Experience Required:

• First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
• 5-7 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Fluent in written and verbal English and German
• Certification - PMP/Prince2/ITIL Preferred.
• Prior experience in managed services with enterprise clients is a plus
• Knowledge of technology fundamentals and trends is essential.
• Excellent ability to influence across and up – achieving/exceeding expected business outcomes
• Demonstrates strong business, program, and analytical skills - breaks down business challenges into solutions with a clear path forward

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Expert

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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