Implementation Specialist 2
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
The Implementation Consultant II empowers mid sized, strategically focused clinics and clinic groups to improve performance and optimize operations. This role requires prioritizing impact, tailoring coaching strategies, and influencing clinic behavior over time. Success is measured by sustained clinic performance improvement, engagement of strategic partners, and effective prioritization of coaching efforts.
What You'll Do
- Manage a portfolio of strategic clinic partners and clinic groups, balancing performance, operational needs, and relationship management across clinics with varying levels of complexity.
- Drive clinic performance improvement by analyzing trends, identifying recurring issues, developing targeted coaching plans, setting measurable goals, and ensuring accountability for sustained results.
- Lead coaching, enablement, and best practice adoption through consultative engagement with clinic contacts and trainers, aligning learning opportunities and reinforcing operational standards and service expectations.
- Monitor performance outcomes and provide actionable insights by tracking progress, identifying portfolio-level trends, and contributing recommendations to broader performance improvement strategies.
- Collaborate cross-functionally to resolve challenges and optimize programs, partnering with internal stakeholders to address systemic issues and enhance coaching approaches, tools, performance thresholds, and processes.
- Identify patterns across clinic portfolios
Required Skills & Qualifications
- Bachelor's Degree
- Strong phone presence and professional written communication.
- Proven ability to qualify prospects using structured and documented criteria.
- Excellent organization, follow through, and attention to detail.
- Proficiency with Microsoft 365 (Outlook, Excel, Teams, Word) and Salesforce (lists, tasks, opportunity objects, reporting).
- Data integrity mindset; comfortable managing lists, validation rules, and pipeline stages.
- Ability to lead cross functional work and manage multiple priorities in a fast-paced environment.
- Analytical capability to interpret trends and make data backed recommendations.
Preferred Qualifications
- 2–3 years in provider outreach, network development, sales development, or healthcare operations (or equivalent combination of experience).
- Experience with clinic/provider networks, scheduling/coverage models, or healthcare contracting.
- Familiarity with call scripting, objection handling, and SOP development.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people
The base pay for this position is
$50,700.00 – $101,300.00In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Procurement Support
DIVISION:
TOX ARDx Toxicology
LOCATION:
United States > Kansas City : 8140 Ward Parkway
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
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