IAM Authentication & User Experience Lead

 This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.  

This position is hybrid 3 days per week in the following US offices: Cincinnati, OH 

Ready to take your career global? 

Make your mark at one of the biggest names in payments. We’re looking for a Senior Technical Product Owner, IAM Authentication & User Experience to join our ever-evolving Cybersecurity, Identity & Access team and help shape the future of global commerce. 

What you’ll own  

• Own the 3-year authentication and UX roadmap that reduces friction and risk while improving conversion and productivity; define outcomes, OKRs, and investment theses tied to revenue enablement and cost savings.  

• Build ROI models capturing conversion lift at login/checkout, reduced help desk and ATO losses, shorter partner/employee onboarding, and developer productivity via reusable patterns/SDKs. 

• Map end-to-end identity journeys for key personas and embed them into strategy and backlog. 

•  Define and run an Authentication Experience Council with cross-functional stakeholders (Security, Platform, Product Lines, Support, Merchant Success, HR/IT) to set standards, prioritize improvements, and track adoption. 

• Lead product backlogs, write epics/user stories, define acceptance criteria, and drive iterative releases with measurable deltas in conversion, latency, onboarding time, and support volumes. 

• Champion developer experience: provide SDKs, auth templates, migration runbooks, and CI/CD examples to accelerate adoption and reduce integration errors. 

• 7+ years in IAM, Security, or Platform Product roles; 3+ years as a Product Owner/Manager delivering authentication or identity experiences at scale. 

•  Deep knowledge of enterprise IAM leading practices: modern authN/Z (OIDC/OAuth2, PKCE, token lifecycles), FIDO2/WebAuthn/passkeys, session management, RBA, device binding, and account recovery patterns. 

•  Understanding of payments/fintech requirements and regulations (PCI DSS v4.0, PSD2/SCA, GDPR/CCPA) and the current authentication threat landscape. 

•   Experience with UX research and experimentation: journey mapping, A/B testing, accessibility (WCAG), and instrumentation for data-driven decisions. 

•   Exceptional stakeholder management with Security, Engineering, Product Lines, Risk/Fraud, Support, Merchant Success, and HR/IT; ability to communicate with executives and technical teams. 

•  Financial acumen to build ROI models and prioritize investments based on conversion, support deflection, onboarding speed, and productivity gains. 
   

It’s a bonus if you have 

• Experience implementing passkeys/passwordless at scale for consumer, merchant, or workforce populations.  

• Familiarity with policy-as-code for authorization (e.g., OPA/Cedar) and API gateway/service mesh integrations.  

• Background in fraud/risk analytics, device intelligence, or bot management platforms. 

• Certifications: CISSP, CCSP, CISM, product management credentials, or vendor IAM certifications. 

About the team 

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. 

What makes a Globalpayer? 

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.  

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.  

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