Home Print Software Solutions Product Manager, Connectivity & Ecosystem

Description -

HP Culture & Mission

Innovation is in our DNA. From our origins in a Palo Alto garage to our current position as a global technology leader, HP brings together a portfolio that spans printing, personal computing, software, and services to serve over 1 billion customers. We are committed to a diverse, inclusive workplace where we share one mission: engineering experiences that amaze.

About the Role

This role is responsible for defining and delivering strategic and tactical software solutions for HP’s Home Print portfolio, with a focus on connectivity, printer setup, Wi‑Fi aware experiences, and the applications that ship with and support HP printers. The Product Manager will work closely with hardware product managers, print software teams, app teams, engineering, design, and analytics to shape global experiences used by a large customer base, ensuring HP printers connect reliably, work intuitively, and integrate seamlessly across the broader HP hardware and services ecosystem.

Key Responsibilities

• Own Consumer Print software strategy and execution Define and evolve the product vision, roadmap, and priorities for Home Print software solutions, balancing long-term ecosystem strategy with near-term delivery needs.
• Lead connectivity-focused product scope Drive product definition for experiences that help customers get and stay connected, including printer setup, device discovery, Wi‑Fi aware capabilities, peer-to-peer experiences, and troubleshooting flows.
• Influence applications that ship with HP printers Partner with HP app and platform teams to shape software experiences distributed with printers and PCs, ensuring consistent, intuitive, and globally scalable user journeys.
• Partner across the HP hardware ecosystem Work closely with hardware product managers, firmware, print software, connectivity, and platform teams to align software requirements with current and future printer portfolios.
• Champion global customer experience Use customer insights, telemetry, support trends, and market needs to improve experiences for a large global user base across devices, operating systems, regions, and customer segments.
• Drive end-to-end product lifecycle Own product definition from concept through launch, adoption, optimization, and lifecycle management, including requirements, priorities, trade-offs, launch readiness, and post-launch learning.
• Define measurable product outcomes Establish KPIs tied to setup success, connectivity reliability, app engagement, adoption, support reduction, satisfaction, and overall Home Print business impact.
• Translate technical complexity into clear priorities Convert complex hardware, firmware, app, cloud, and OS dependencies into actionable product decisions, crisp narratives, and aligned execution plans.
• Lead cross-functional alignment Influence engineering, design, analytics, support, marketing, regional, and go-to-market partners to deliver cohesive experiences across printer setup, usage, maintenance, and support.
• Operate with ownership and judgment Navigate ambiguity, make informed trade-offs, escalate risks early, and drive decisions that improve customer outcomes while supporting HP’s broader Home Print strategy.

Qualifications

• Bachelor’s or advanced degree in Business, Engineering, Computer Science, Design, or related field, or equivalent experience
• 7–10 years of experience in software product management, technical product management, or related product leadership roles
• Experience delivering software experiences that interact with hardware, devices, firmware, cloud services, operating systems, or connected ecosystems
• Strong understanding of connectivity-related customer experiences such as setup, pairing, device discovery, Wi‑Fi, network troubleshooting, or peer-to-peer workflows
• Proven ability to work in global, cross-functional environments with hardware, software, app, design, analytics, and go-to-market stakeholders
• Experience working within Agile or SAFe Agile delivery models preferred

Core Skills

• Product strategy, roadmap development, and tactical execution
• Connectivity user experiences, including setup, discovery, Wi‑Fi, peer-to-peer, and troubleshooting flows
• Software experiences connected to hardware, firmware, cloud services, operating systems, and mobile/desktop apps
• Customer research, telemetry analysis, segmentation, and journey design
• Data-driven decision making and KPI definition
• Cross-functional leadership across hardware, software, app, design, engineering, analytics, and go-to-market teams
• Technical fluency with the ability to translate complexity into customer value and delivery priorities
• Global product delivery, launch readiness, and lifecycle optimization

Leadership Capabilities

• Strategic thinker with strong execution discipline
• Customer-first mindset with product intuition and technical curiosity
• Influential collaborator who can align hardware, software, app, and business stakeholders
• Clear communicator able to simplify complex ecosystem topics for different audiences
• Results-driven owner who can navigate ambiguity, trade-offs, and global dependencies

Impact & Scope

• Directly impacts Home Print customer experience, printer setup success, connectivity reliability, HP app adoption, and customer satisfaction
• Influences global applications and software experiences used across a large HP printer customer base
• Drives alignment across hardware, firmware, software, app, platform, analytics, support, and go-to-market teams
• Shapes how HP printers integrate into the broader HP hardware, software, and services ecosystem

Complexity

• Navigates ambiguous customer problems where hardware, firmware, app, cloud, OS, and network dependencies all influence the final experience
• Balances strategic roadmap direction with tactical delivery, launch commitments, and customer-impacting reliability improvements
• Makes trade-offs across global scale, regional needs, technical feasibility, customer value, and long-term ecosystem direction

Pay & Benefits

The pay range for this role is $105,050 to $161,800 USD annually with additional

opportunities for pay in the form of bonus and/or equity (applies to United

States of America candidates only). Pay varies by work location, job-related

knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave

• US benefits overview https://hpbenefits.ce.alight.com/

The compensation and benefits information is accurate as of the date of this

posting. The Company reserves the right to modify this information at any time,

with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"