Front Line Technical Representative - Field Service

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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Our interiors Response center (IRC) in the Philippines is Looking for a qualified Front Line Technical Representative. This customer facing acts as the interface between the customer and our product support engineering teams.

Primary Responsibilities:

• Works on complex problems where analysis of situations or data requires in-depth evaluation of various factors.
• Document and route technical requests to the appropriate business unit.
• Troubleshoot technical issues using available data.
• Compute and analyze repair data for reporting.
• Coordinate with Product Support Engineering team to resolve customer concerns.
• Analyzes and interprets in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure safety and well being of self and others.

Basic Qualifications:

• Ability to read and interpret 2D and 3D drawings
• Basic understanding of aircraft interior components and layouts
• Strong English communication skills (written and spoken)
• Ability to read maintenance manuals, service bulletins, and technical specifications.
• Ability to prepare technical reports and documentation

Preferred Qualifications:

• Knowledge of ATA Chapters.

• Experience with Teamcenter.

• Proficiency in Microsoft Office applications.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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