Director of DevOps and Release Management

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$139,400.00 - $230,000.00

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Travelers is seeking a Director of Software Engineering to join our organization as we grow and transform our Technology landscape. Individual will complete advanced software end to end engineering tasks that span many parts of a system including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system specifications. Individual will also consult with users to determine hardware, software or system functional specifications, manage the effective use of resources, act as subject matter expert across multiple applications, systems and technologies, leverage technical and business knowledge to drive the planning and execution of complex initiatives, participate in the design/ development process, and provide technical leadership, while leading a team of SWE.

What Will You Do?

• People Leadership – Manage all aspects of HR accountability for the team, including hiring, performance management, career development, compensation decisions, and fostering an inclusive, high-performing engineering culture.
• Lead a team of Software engineers by providing technical guidance and mentorship while modeling Travelers' leadership behaviors.
• Direct complex design, development, analysis, configuration, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementation based on user or system specifications for impactful and high-visibility tasks.
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Seek opportunities where technology can be utilized to improve the business and provide more efficient processes.
• Apply knowledge of current industry trends and techniques to formulate solutions for software engineering problems.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 5 years of related experience; including insurance / financial services industry experience.
• Hands-on experience with GitHub Actions or equivalent enterprise pipeline tooling.
• Demonstrated experience leading or coordinating release management processes across multiple concurrent workstreams in a large enterprise environment.
• Demonstrated experience implementing current technology trends and techniques (e.g., cloud-based solutions leveraging microservices).
• Interprets internal/ external business challenges and recommends best practices to improve SDLC processes.
• CI/CD Pipeline Ownership – Demonstrated experience designing, managing, and optimizing CI/CD pipelines using GitHub Actions or equivalent tooling; ability to drive pipeline standardization and maturity across multiple engineering teams.
• Release Governance & Change Management – Proven track record establishing and enforcing release management processes, including change advisory oversight, release calendaring, and go/no-go decision frameworks across complex, multi-team delivery environments.
• DevSecOps Practices – Familiarity with integrating security tooling (SAST, DAST, dependency scanning, secrets detection) into CI/CD pipelines; experience partnering with security teams to shift left and maintain compliance without sacrificing delivery velocity.
• BI Platform Context – Experience working with or enabling engineering teams operating on platforms such as HSP, CPC, TravPorter, and Kafka; ability to tailor DevSecOps practices to the constraints and requirements of a complex insurance technology ecosystem.
• Cross-Team Coordination – Demonstrated ability to align and coordinate across multiple BI DevSecOps teams, driving consistency in tooling, process, and release standards while respecting team autonomy and delivery cadences.
• Delivery - Advanced delivery skills including the ability to determine the software design strategy and methodology to be used for efforts, use automated tests, analysis, and informed feedback loops to ensure the quality and production readiness of work before release, monitor the health of work efforts and that of adjacent systems.
• Domain Expertise - Demonstrated track record of domain expertise including the ability to develop business partnerships and influence priorities by identifying solutions that are aligned with current business objective and closely follow industry trends relevant to domain, understanding how to apply them, and sharing knowledge with coworkers.
• Problem Solving - Strong problem solver who utilizes data and proofs of concepts to find creative solutions to difficult problems, reflects on solutions, measuring their impact, and uses that information to ideate and optimize.
• Also adept at making decisions that involve a significant number of factors with broad implications.
• Communication - Strong communicator who possesses the ability to describe technology concepts in ways the business can understand, document initiatives in a concise and clear manner, collaborate effectively with teammates and others regardless of role, quickly extract core issues from discussions and meetings, give and receive constructive feedback, offer help when asked, and ensure everyone has a chance to share their thoughts and are heard; an attentive and empathetic listener.
• Leadership - Advanced leadership skills with the ability to take action even when there is no clear owner, inspire and motivate others, and be effective at influencing team members.

What is a Must Have?

• Bachelor’s degree in computer science, related STEM field, or its equivalent in education and/or work experience.
• 6 additional years of software engineering experience.