Digital Site Services Leader – (Onsite) (Puerto Rico)

Date Posted:

2026-08-11



Country:

United States of America



Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1



Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

This position will have a combination of managing field service techs, daily project management responsibilities, operational responsibilities, as well as the delivery of key projects working within the Collins Aerospace entities around the world.  This position reports to the Associate Director of Site Services.  The successful candidate will have strong organization, customer service, and communication skills with a background of delivering infrastructure projects of varying technologies in an enterprise environment. A working knowledge of Microsoft operating systems, Active Directory, Network Printing, End User technologies, and Mobility management platforms is required.

** The candidate is required to be onsite at: Santa Isabel, Puerto Rico**

**Travel to other sites in the region may be required based on business needs**

What YOU will do:

• Maintain relationship with site stakeholders.

• Vendor management.

• Identify and plan End User Services projects to support strategic and operational requirements for Collins Aerospace. 

• Deploy world class technology and streamlined processes to enhance the Collins Aerospace Digital environment.

• Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure.

• Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades.

• Accountable for service levels, projects and performance related to field service support.

• Must be okay with travel.

• Identify, monitor, and update DT Service risks and opportunities within the region to support business and company goals.

• Continually improve overall end user experience & engagement from executives to all Raytheon employees in the region.

• Guides continuous improvement efforts.

• Communicates and drives the adoption of DT technology direction.

Qualifications YOU Must Have:

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience.

• Must be a U.S Citizen.

• 3-5+ years of experience managing IT projects involving the implementation of mobility solutions.

• Demonstrates strong technical aptitude, project management, and communication skills. 

• Experience and background work with large teams to define and execute IT projects.

• Highly motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders. 

Qualifications We Prefer:

• 3-5+ years of managing a global End User Services environment.

• Demonstrates proficiency in IT areas of analytical thinking and innovation. 

• Demonstrates leadership and collaboration skills, and the ability to succeed in a fast-paced, environment.

• Strong troubleshooting skills and demonstrates ability to perform root cause analyses.

• Able to independently influence and resolve conflicts with others. 

• Site DT Services 

• Inventory key DT services used at site.

• Identify issues, work with appropriate service owners to correct.

• Cost optimization opportunities, work with service owners to execute/track.

What We Offer:

• Some of our competitive benefits packages include: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds

• Participation in the Employee Scholar Program (ESP)

• Life insurance and disability coverage

• Employee Assistance Plan, including up to 8 free counseling sessions

• And more!

Learn More & Apply Now!

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.   

Apply now and be part of the team that’s redefining aerospace, every day.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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