Who We Are Looking For:  

This opportunity is ideal for individuals interested in contributing to our team as a senior associate Desktop Engineer within State Street’s Global Technology Services organization. Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies. The ideal candidate leads with integrity, embraces creativity, and invests in personal growth. This role requires a collaborative mindset, a passion for innovation, and the ability to inspire others.  

What You Will Do:    

In this role, you will perform the following day-to-day activities: 

• Work with Citrix / VDI environments, ensuring secure, scalable, and high-performance virtual desktop infrastructure for end users. 

• Engage in RightFax Engineering initiatives, including configuration, troubleshooting, and integration with enterprise messaging systems. 

• Support Windows Endpoint Engineering efforts, including OS image creation, patching, and security hardening aligned with enterprise standards. 

• Learn device management platforms (e.g., Intune, SCCM), ensuring compliance, inventory accuracy, and seamless user experience across endpoints. 

• Maintain and enhance Dell Wyse thin client infrastructure, including firmware updates, profile management, and connectivity to VDI platforms. 

• Provide support for the End User Environment, resolving technical issues, helping with root cause analysis, and collaborating with cross-functional teams to implement long-term solutions. 

• Participate in design and code reviews for automation scripts and infrastructure-as-code deployments related to endpoint and VDI management. 

• Collaborate with cybersecurity teams to ensure endpoint and VDI solutions meet compliance and security standards. 

• Document engineering processes, configurations, and troubleshooting guides to support knowledge sharing and operational continuity. 

In this role, you will have: 

• Engagement in meaningful daily work: You'll take ownership of engineering tasks and support initiatives that directly impact the end-user experience and infrastructure reliability. 

• A supportive learning environment: You'll work alongside experienced engineers and architects, gaining mentorship and exposure to enterprise-scale technologies. 

• Focused skill development: This role is designed to deepen your expertise in endpoint, VDI, and fax infrastructure engineering. 

• Clear structure and expectations: You'll operate within well-defined engineering frameworks and service-level agreements. 

• Independent contributions: You'll troubleshoot and resolve escalated issues independently while contributing to team-wide improvement efforts. 

• A collaborative team culture: You'll work closely with peers across IT, cybersecurity, and operations to deliver reliable and secure end-user services. 

Education and Preferred Qualifications:  

Candidates should be/have:  

• Enthusiastic about building a long-term career in a dynamic, technology-driven organization 

• Effective communicators with the ability to collaborate in a team-oriented environment 

• Open to feedback and committed to continuous learning and improvement 

• Motivated by real-world problem solving and eager to contribute innovative ideas 

• Degree in Computer Science, Information Technology, Network Engineering, Systems Engineering, or related technical disciplines 

• State Street internship experience strongly preferred 

Certification nice to haves: 

• CompTIA Network+ / Server+ 

• AWS Certified Cloud Practitioner / Architect 

• Microsoft Azure Fundamentals 

• Project Management Certification 

• JAVA Certification 

• .NET Certification 

• JIRA Fundamentals –Atlassian 

• DevOps Foundation (DOFD) – DevOps Institute 

• ITIL 4 Foundation – Current version of ITIL certification 

• Splunk Core Certified Power User 

• VMware Certified Associate 

• Python Certifications 

Core Competencies:  

Candidates should exhibit working knowledge of the following key skills and proficiencies:   

• IT Infrastructure Support 

• Operating Systems (OS) 

• Computer Networking 

• IT Automation 

• Cloud Computing 

• Root Cause Analysis (RCA) 

• Application Lifecycle Management (ALM) 

• Software Development Life Cycle (SDLC) 

• DevOps 

• Computer Programming, Shell Scripting 

• Database Management 

• Detail-Oriented 

• Analytical Thinking 

• Communication, Teamwork, Collaboration 

• Proactive Problem Solving 

• Active Listening 

• Multitasking, Time Management 

• Artificial intelligence (AI) 

• Creativity, Curiosity  

• System Administration 

• Monitoring Tools 

• Disaster Recovery Testing 

• Issue Management 

• Process Management 

• Continual Improvement Process 

About State Street: 

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. 

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. 

State Street is an Affirmative Action/Equal Opportunity Employer/Vet/Disability. 

Discover more information on U.S. jobs at StateStreet.com/careers