CRSL Laboratory Supervisor

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

The Clinical Research Support Laboratory (CRSL) is the primary non-CLIA certified laboratory responsible for collecting, processing, stabilizing, documenting, shipping, and tracking all research biospecimens from patients participating in clinical trials supported by the Yale Cancer Center Clinical Trials Office in New Haven at Smilow Cancer Hospital as well as across the Smilow Cancer Hospital Cancer Center network. Reporting to the CRSL Laboratory Manager, the Laboratory Supervisor position is primarily responsible for the scheduling and usage of laboratory resources in the collection of clinical research specimens. They will ensure compliance with protocol processing and shipping requirements and oversee and enforce adherence to institutional and safety regulations and policies within their assigned laboratory

1. Direct supervision of Research and Operational Assistants. Responsible for recruiting, hiring, career development, performance evaluations, communication of deadlines and special circumstances, disciplinary actions, and workload management.  This position will provide direct supervision for non-exempt employees.

2. In partnership with the Clinical Operations staff, assist in feasibility review and operational planning of clinical research protocols to provide feedback and recommendations related to resourcing, operational needs, limitations, and capabilities.

3. Participates in regular meetings with CTO Clinical Operations staff, meets with external study monitors (as needed).

4. Oversees the team and is responsible for successfully completing the daily work schedule for assigned lab unit, ensuring quality, productivity, and efficiency of team. Sets clear priorities, interprets protocol instructions, and enforces standards, giving direction to staff to ensure the best possible service.

5. Organizes the workflow, proactively identifies and addresses needs, manages multiple ongoing priorities.

6. Investigates complaints and collaborates with others, as necessary, to resolve issues arising within the unit. Escalates to management all important information necessary to ensure department success.

7. Evaluates work requests to determine if they are appropriate to the unit or another area.

8. Assists in long-range planning for work unit needs.

9. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors.

10. Monitors and generates measurements of CRSL activities.

11. Assists in the development and implementation of policies and procedures to ensure a safe and effective work environment. Recommends adjustments to policies and procedures to facilitate quality improvement initiatives in support of organizational objectives and best practices.

12. Manages the use of facilities office space, workstations, equipment, and office supplies and ensures contracted courier services maintain applicable regulatory and safety documentation and standards.

13. Assist in the maintenance of equipment and supplies for the unit.

14.  Schedules external couriers for delivery of patient-specific protocol materials to Smilow Care Centers for drops off outside of regularly scheduled courier hours.

15.  Maintains knowledge of the regulatory environment governing the collection, storage, and shipment of human samples.  Sustains up-to-date best practices and participates in local and international professional organizations, as appropriate.

16. Performs other duties as assigned.

Required Skills and Abilities

1. Professional demeanor with strong interpersonal skills. Ability to work well with research faculty, staff, and administrators. Proven effectiveness in managing workload to meet deadlines in a fast-paced environment.

2. Project management skills and experience managing personnel effectively including unionized positions.

3. Excellent oral and written communication skills. Ability to initiate actions and solve problems using sound judgment.

4. Superior attention to detail and accuracy. Strong organizational skills. Ability to multi-task and effectively manage competing priorities.

5. High-level of understanding of research and lab environments.  Advanced technical expertise in complex specimen processing procedures and familiarity with BSL-2 laboratory standards.
 

Preferred Skills and Abilities

Prefer at least (2) two years of experience with complex specimen processing, safety management, and supervision of staff. Previous clinical trials experience and/or experience in an oncology setting.

Principal Responsibilities

 

1. Supervises the day-to-day activities of support staff. 2. Assesses and resolves or escalates problems arising within unit. 3. Assists in the development of policies and procedures in support of unit. 4. Assists in long-range planning for work unit needs. 5. Participates in unit budget planning. 6. Evaluates work requests to determine if they are appropriate to the unit or another area. 7. Ensures that work flow is organized and staffed for quality efficient completion. 8. Communicates deadlines and special circumstances to staff. 9. Maintains equipment and supplies for unit. 10. Completes evaluations of direct report employees. 11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects. 12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 13. Supervises a staff of exempt and non-exempt employees. 14. Performs other duties as assigned. Required Education and Experience Minimum requirement of Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.

Job Posting Date

07/21/2026

Job Category

Manager

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (23)

Salary Range

$65,000.00 - $101,000.00

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air.  HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.