Consultant - Customer Operations, Compliance & Delivery

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Response & Reporting (R&R) Product organization is dedicated to developing and maintaining market-leading, mission-critical CAD and RMS software. These solutions are vital to public safety agencies, which depend on them daily to reduce response times, enhance first responder safety, and streamline essential workflows. Our ultimate goal is to empower public safety agencies to operate efficiently and effectively in their mission to keep communities safe.

Job Description

The Consultant Customer Operations, Compliance & Delivery, plays an integral role in mitigating risk, ensuring customer satisfaction, and expediting Time-to-Revenue by critically assessing customer needs, contracted scope, and the functional capabilities of the solution. This role is responsible for identifying and documenting critical gaps (deltas) between the committed scope and the solution's offering. The individual provides a first-level definition of product requirements necessary to address these gaps, which are then handed off to Product Management for further refinement and prioritization. Leveraging AI-assisted orchestration, and moving beyond manual drafting, this role is progressing towards Context Authoring for AI models to ensure precise, actionable scope definition. Serving as the primary coordinator, they bridge Sales, Pre-Sales, Product & Engineering, and Deployment teams to ensure contractual commitments are met during field execution.

Responsibilities :

Contractual Requirements Analysis:

• Serve as the subject matter expert on all security, functional, and workflow requirements tied to major contracts.

• Engage directly with key customers, Sales, Presales, and external regulatory authorities to capture detailed requirements for critical compliance areas, and state-level mandates.

• Translate vague contractual language into precise, measurable product requirements, non-functional specifications, and clear acceptance criteria, leveraging Generative AI for drafting and compliance checking against the product backlog and SDLC.

Scope and Definition of Work Creation:

• Define the draft Statement of Work (SOW) for the required product development effort, utilizing AI-driven insights to estimate development complexity and risk. This SOW will be provided to the Product Manager for business case review and the Product Owner for backlog refinement.

• Ensure the scope focuses on the necessary changes required to meet contractual requirements.

Delivery Coordination & Risk Mitigation:

• Track and facilitate the progress of assigned contractual and compliance work across Product Management, Product Ownership, and Engineering teams, leveraging AI agent-based reporting for real-time progress and risk visualization.

• Act as the central point of coordination to ensure the development effort remains aligned with contractual deadlines and required delivery dates, providing early warning on potential risks or delays.

• Coordinate with Deployment to ensure seamless field execution and customer sign-off.

Product Requirements Handoff & Refinement:

• Create and document precise product requirements that are structured for immediate handoff, enabling refinement, decomposition into user stories, and ultimate development.

Qualifications:

• Exceptional ability to utilize AI-driven insights and perform AI-augmented audits for compliance checking, and distill complex data into digestible information for both executive and technical teams.

• Exceptional written communication skills, including proficiency in Context Authoring and prompt engineering to leverage Generative AI tools for drafting precise requirements, documentation, and stakeholder communications.

• Demonstrated success in driving cross-functional alignment and managing complex projects with external deadlines, leveraging strong negotiation and conflict resolution skills.

• Highly organized with strong planning and prioritization abilities to manage multiple competing priorities, track project progress meticulously, and ensure timely delivery of solutions from analysis through customer acceptance.

• Strong ability to work independently and take initiative, proactively identifying and resolving issues, and driving a delivery schedule to successful completion.

• Experience with public safety software solutions is highly desirable.

• Experience utilizing product and project management tools for tracking project progress, managing backlogs, and reporting on key performance indicators.

• Proven ability to define and articulate product vision, strategy, and roadmap in collaboration with stakeholders, ensuring alignment with business objectives.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.  

Target Base Salary Range: $125,000 - $140,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Bachelor's Degree in Business, Computer Science, or a related field.

• 4+ years of experience in Business Analysis, Technical Analyst, Product Analyst, Program Manager, Product Manager, or Product Owner roles within the software industry.

• Must be able to obtain background clearance as required by government customer

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.