Clinic Solutions Account Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

The Opportunity

eScreen, Inc. is the largest technology-enabled Third-Party Administrator (TPA) in the country, providing employment drug screening and occupational health services (vision, audio, vaccinations, TB, titer, DOT/non-DOT Physicals, etc.) at our 5,800+ occupational health clinics across the country through our web-based scheduling/result reporting software. eScreen, Inc. part of Abbott's Rapid Diagnostic Division. Our location in Kansas City, MO, currently has an opportunity for a Clinic Solutions Account Specialist. This seasoned Clinic Solutions Account Specialist will be responsible for managing our existing Channel partners to drive key strategic initiatives and new incremental growth

What You'll Do

• Demonstrate drive to provide outstanding customer service with clear verbal and written communications
• Answer phones, research questions, and document all customer interactions
• Assisting with Creating new accounts, providing assistance with new and resetting the account, and providing access-related requests.
• Identify and interpret appropriate steps to resolve the need of the customer. 
• Coordinate and resolve questions, inconsistencies, or missing information. 
• Enter data into the computer following each action taken and enter necessary codes to represent the action.
• Make necessary corrections to information entered to ensure problem resolution.
• Deescalate the issues and provide satisfactory solutions. 
• Flexibility to operate in several systems or platforms and balance tasks throughout the work day
• Ability to multitask in handling customers on various reporting platforms
• Fostering a customer service culture that strives for 100% customer satisfaction.

Required Qualifications

• High School diploma
• 2-3 years’ customer service experience

Preferred Qualifications

• Four-year degree from an accredited college or university is preferred
• IT related customer service experience is strongly preferred
• General knowledge of Occupational Health Services is a plus
• Microsoft Office (Word, Excel)
• Strong verbal and written communication skills

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
 

     

The base pay for this position is

$22.50 – $45.00/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

TOX ARDx Toxicology

        

LOCATION:

United States > Kansas City : 8140 Ward Parkway

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf