Chief of Staff, Brokerage Product & Customer Care

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

As Chief of Staff to the VP of Brokerage Product & Customer Care, you will be a strategic partner, trusted advisor, and operational leader supporting a critical business unit. Acting as an extension of the VP, you will drive cross-functional initiatives, establish effective operating rhythms, and translate strategic priorities into execution across cross-functional teams.

With a broad view of the business, you will partner with leaders across the organization to improve alignment, strengthen operating mechanisms, and enable the successful delivery of high-impact initiatives. You will also play a key role in shaping the organization's strategy, priorities, and culture while helping the team operate with clarity, focus, and excellence.

This role is based in our Menlo Park, CA office, with in-person attendance expected 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• Serve as a strategic partner to the VP of Brokerage Products & Customer Care, helping translate vision into actionable plans and operating rhythms that enable clarity, alignment, and accountability across the organization.
• Design, optimize, and manage the organization's business rhythm, including leadership meetings, quarterly business reviews (QBRs), and annual planning cycles to ensure accountability and alignment.
• Drive complex, large-scale product initiatives from concept to execution, providing feedback to enhance product design, narrative, and execution
• Partner with HR, Finance, and Recruiting to oversee headcount planning, resource allocation, and talent development initiatives to foster a healthy, inclusive, and high-performing team culture.
• Manage high-priority, ambiguous projects on behalf of the VP, acting as a tactical decision-maker and problem-solver.

What you bring

• 8+ years of experience in strategic operations, product management, management consulting, corporate strategy, or a chief of staff role, preferably within a fast-growing fintech, financial services, or technology environment.
• Exceptional interpersonal and relationship-building skills, with a proven ability to influence, advise, and collaborate effectively with executive leaders and cross-functional partners.
• Strong written and verbal communication skills, with a knack for translating complex technical, product, and operational concepts into clear, compelling narratives.
• Strong product judgment and the ability to turn ambiguous opportunities into a clear strategy, roadmap, and execution plans.
• Demonstrated success managing large-scale operational frameworks, corporate planning processes, or intricate cross-functional projects.
• Comfort navigating ambiguity, managing competing priorities, and executing efficiently in a fast-paced environment.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.