Business Process Manager

Job Description:

The Business Process Manager (BPM) applies subject matter knowledge to solve common and complex
business issues within established guidelines and recommends appropriate alternatives. Works on
process related problems/projects of diverse complexity and scope. Exercises independent judgment to
identify and recommend a solution. May act as a team or project leader facilitating information validation
and team decision making regarding processes design, re-engineering and improvement.
HPE’s Global Shared Delivery is constantly evolving and adapting to company’s business needs via
operational and organization change projects, targeting process improvements. BPM leads these key
operational initiatives within GSD via process/project and consultancy work.
 

Job specifics/responsibilities:

• Owns process design and re-engineering due to organizational or system changes and specific business requirements
• Responsible for processes delivery to agreed scope and within timelines, executes close monitoring and control
• Communicates effectively to all levels of the supported organization, to manage process design and process related project activities
• End to end responsible and single point of contact for all the financial flow of the respective process, if applicable
• Acts as a second point of escalation and ensures risk mitigation is in place
• Defines and implements process KPIs, sets targets, designs needed documentation
• Meets all internal & external audit requirements
• Provides regular updates to key stakeholders on the business planning and resource requirements
• Develops and delivers training for process implementation
• Key deliverables/accountabilities:
• HPE procedures/policies are strictly followed Labor legislation is strictly adhered
• Process standardization and optimization
• Reporting is provided according to deadlines
• Action plans are prepared on time
• Corrective actions are driven accordingly to defined
• All stakeholders timely informed on process changes
• Analysis and improvement plan for process KPI’s are in place
• Supported processes conforming to company’s QMS
   

Working relationships:

• Shared Services Center
• GSD Delivery Enablement/Geographies/Countries
• GSD Value and Volume Businesses
• Sales, Pre-Sales, Finance

Education (degree) and professional experience required:

• Bachelor degree or equivalent
• 3+ years’ experience with similar job scope
   

Other requirements:

• Fluent in written and verbal English
• Fluency in other European language is a an advantage
   

Personal skills and qualities:

• Strong analytical skills
• Proactive (result-driven) attitude
• Assertiveness
• Excellent communication and presentation skills
• Excellent collaboration and negotiation skills
• Detail oriented mindset
• Ability to work with multiple priorities
• Excellent organization skills and experience to work with tight deadlines
• Strong ability to operate effectively within a virtual (cross-cultural) team - able to lead remote, virtual teams
• Ability to manage stakeholder relationships
• Self-starter
• Ability to influence others

Technical skills:

• MS Office Proficiency (Excel, PowerPoint, etc.)
• Macro creation and VBA skills
• MS SharePoint skills
• MS Access and MS Visio skills is an advantage
• Process Management software and tools
• ITIL Intermediate is an advantage
• PMP Certification is an advantage

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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