Asst. Dir, Clinical Administration, Special Needs Dentistry

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

625 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

920700 EIOH Finance & Admin

Work Shift:

UR - Day (United States of America)

Range:

UR URG 115

Compensation Range:

$97,400.00 - $146,000.00

Responsibilities:

Provides strategic leadership and has primary responsibility for the business, financial, and administrative management of a large multi‐site academic and clinical enterprise, including the Complex Care Center, Golisano Specialty Care Clinic, the Golisano IDD Institute, Special Needs Dental Fellowship Programs, and intellectual and developmental disability (IDD) surgical and operating room activity at Strong Memorial Hospital. Develops comprehensive business management practices, planning mechanisms, control systems, and organizational structures necessary for the strategic management of multiple departments spanning multiple geographic locations. Manages employees directly and through subordinate supervisors across multiple clinical areas.

Serves as a key advisor to the department chair regarding strategic planning, resource allocation, operational performance, and implementation of new clinical initiatives.

ESSENTIAL FUNCTIONS

Clinical & Operational Administration

• Oversee operations across a multi‐site academic and clinical enterprise with extensive scope to ensure efficient, effective, and coordinated service delivery. Ensures completion of various surveys, reports, and regulatory requirements across all assigned divisions and geographic locations.
• Provides direction to ensure that the enterprise meets the requirements of applicable laws, regulations and standards related to clinical operations and billing compliance.
• Establishes and monitors quality, access, patient satisfaction, workforce, and financial performance metrics. Leads quality improvement initiatives and develops reporting mechanisms to support leadership decision-making.
• Maintains responsibility for purchases and approvals of major equipment, services, space, and materials across multiple divisions and locations.
• Serves in a leadership role for the planning, implementation, and operationalization of new or revised programs, technologies, and interdisciplinary initiatives.
• Participates in performance evaluation of department activities and identifies opportunities to improve efficiency, effectiveness, and service delivery.
• Develops, implements and interprets departmental policy and procedures for faculty, residents, staff, and students. Identifies policy problems and implements resolutions.

Financial Management

• Develops, manages, and optimizes operating, salary, grant-funded, and capital budgets ($15M) for a large multi‐site academic and clinical enterprise with a focus on strategic resource allocation, regional expansion investment, and multi-site growth initiatives.
• Interacts with faculty and leadership regarding strategic utilization of grants, contracts, clinical revenue, and gift/endowment funds across multiple sites.
• Manages fiscal aspects of multiple large clinical practices across various locations, including strategic fee setting and comprehensive income and expense analysis.
• Leads financial planning for program expansions, new service line development, and regional network growth in alignment with EIOH strategic priorities. Ensures fiscal control and compliance with University policies and audit standards. Performs internal reviews to improve the efficiency and collections of the scheduling and billing operations.
• Monitors financial performance, productivity metrics, revenue cycle operations, and business plans for a large multi‐site academic and clinical enterprise.
• Continually seeks to improve department financial condition across all divisions; includes identifying opportunities, resolving issues, and keeping directors informed regarding status.
• Promotes accurate billing across all divisions and sites, timely charge capture, and compliance with billing regulations, and leads initiatives for revenue optimization and growth.

Human Resources

• Works collaboratively with managers and leadership to identify, recruit, and evaluate staff across departmental divisions with a focus on strategic workforce planning for multi-site operations.
• Provides leadership through direct supervision and matrixed relationships involving faculty, clinical supervisors, hospital personnel, administrative staff, trainees, and community partners.
• Establishes and maintains internal policies and procedures aligned with URMC and EIOH requirements.
• Ensures compliance with University policies and applicable employment laws and regulations.
• Advises faculty and staff on all aspects of personnel administration, including supervision, performance management, compensation, progressive discipline, termination, leave administration, disability, and employee benefits.
• Prepares salary recommendations and workforce planning analysis for multi-site operations.
• Monitors staff compensation levels across the division to ensure internal equity and market competitiveness.
• Evaluates changes in job responsibilities and develops requests for new positions, job reclassifications, and organizational adjustments.
• Leads and supports employee engagement, retention, and professional development initiatives.

Strategic Planning

• Provides administrative and fiscal guidance to departmental leadership in support of strategic planning, operational decision‐making, and problem resolution.
• Represents the Department in operational and administrative interactions with EIOH, the Medical Center, University leadership, and community partners.
• Leads strategic planning initiatives supporting the growth of clinical services, the development of new care delivery models, workforce planning, access improvement initiatives, and the expansion of interdisciplinary services.
• Advances the Department’s mission to serve individuals with special health care needs by supporting innovative care delivery models, interprofessional collaboration, and community‐based partnerships that expand access to care.

Community Engagement

• Represents the department in interactions with University leadership, UR Medicine departments, hospital administration, community organizations, educational partners, state agencies, and external stakeholders.
• Builds and sustains relationships with community organizations, advocacy groups, and public agencies serving individuals with intellectual and developmental disabilities and other special needs populations.
• Participates in departmental, hospital, and institutional committees as assigned.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Bachelor’s degree required;
• Master's degree preferred
• 6 years of relevant experience, including at least 2 years at a managerial level, or equivalent combination of education and experience required.
• Experience supporting clinical operations within dentistry, medicine, or hospital‐based programs preferred.
• Demonstrated expertise in budgeting, financial analysis, and clinical practice operations preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and verbal communication skills
• Strong understanding of finance, operations and business development
• Ability to think strategically and operationally at the same time.
• Ability to think critically and systemically.
• Ability to analyze complex problems and formulate evidence-informed plans, solutions, and courses of action.
• Knowledge of process and quality improvement methodologies/tools.
• Ability to constructively challenge established ways of doing things and lead change.
• Ability to engage and influence team members, even in a matrix reporting structure.
• Proficiency with Microsoft Suite, virtual collaboration tools, and Adobe

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.