Analyst, Service Contract & Warranty

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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Primary Responsibilities:

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded
• Receipt, review, and processing of customer orders, RFQs and exceptions in accordance with standard terms and conditions or customer contractual obligations
• Extensive internal interface with various departments within the organization
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately
• Management of contracts to include assistance with customer delivery status inquiries. customer delivery expedite requests as needed
• Responsible for assisting with timely payment from customers
• Participate in continuous improvement initiatives
• Documented success in maintaining a high level of ownership toward assigned responsibilities
• Ability to train and develop others around them in areas of expertise
• Non-traditional working hours may be required as needed: 2nd shift (2:30pm-11pm) 

Basic Qualifications:

• Bachelor's degree or in the absence of a degree, 6 years of relevant experience is required
• Experience in resolving customer complaints and problems
• MS Excel, PowerPoint, Word proficient
• Strong numerical, written, and verbal communication and reasoning skills
• SAP Knowledge
• Experience working in a manufacturing set up
• ACE, Six sigma continuous improvement experience
• Reporting, database manipulation and/or VBA is a plus

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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