Analyst - MRO Customer Service

Date Posted:

Country:

Location:

Position Role Type:

Who We Are:

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Functional Description:

The Maintenance Repair and Overhaul Customer Service (MRO CS) team is responsible to manage the entire customer experience when there is an engine or APU repair or overhaul required on P&WC engines. We strive to deliver a white glove service to our customers. As part of the team, your will have the key role to create cost estimate & invoices for our customers. This function work hand in hand with the Event Managers (main point of contact of  our customer while they have an engine in one of our facilities) in is customer facing duty.

What You Will Do:

• Responsible to generate/revise accurate engine cost estimates, draft Invoices, and final invoices for the Event Managers
• Generate gross margin sheets for all repair and overhaul events                
• Calculate warranty percentages based on remaining cycles of LCF parts
• Work with the warranty team to resolve hold ups for warranty claims
• Apply warranty to Estimates and Draft Invoices
• Enter and process DIAs (Draft Invoice Adjustments) into MMP534 and submit to Manager and Finance Department for approval.
• Update cost estimate/billing information in CRM              
• Ensures customer centric KPIs are met
• Promote reporting automation, self-serve analytics consumption and the culture of analytics-driven decision-making.
• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
• Comply with Global Trade requirements (export controls)

Qualifications You Must Have:

• A University Degree or equivalent experience with 0-2 years of prior relevant experience, or an Advanced Degree in a related field.
• Related field are Business Administration, Aerospace, Engineering or the like.
• Strong interpersonal communication skills in English
• Flexibility in working hours
• Be results & solution driven
• A team player, leading by example.
• Comfortable with talking to Customer Managers on the phone.
• High level of curiosity to identify and create new business opportunities in untapped areas.
• Experience with SAP and Microsoft software's, CRM, P&WC Customer Portal (My PWC Power), Enovia (PLM), SharePoint, FIORI.

Work Location: Bangalore

Travel: No travel requirement

Employment Type: Full-time

Onsite: Hybrid

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

Privacy Policy and Terms:

Click on this link to read the Policy and Terms